Operations Duty Manager

Qantas Group; City of Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flight discounts

Staff travel

Job summary

Jetstar is seeking an Operations Duty Manager to lead a critical function within the Jetstar Operations Control Centre (JOCC) in Melbourne. You will guide real-time decisions, drive safety, compliance and network performance while developing a high-performing team across 24/7 operations.

The role emphasizes people development, accountability and collaboration with Flying Operations, Maintenance, Crewing and Dispatch to optimise the network and deliver on-time performance.

Qualifications

• Proven experience leading high-performing teams in a complex operational environment.
• Strong operational leadership experience within aviation or comparable 24/7 operation.
• Demonstrated ability to develop people, build capability and drive performance outcomes.
• Sound decision-making skills and the ability to remain calm under pressure.
• Exceptional stakeholder management, communication and influencing skills.
• Strong commercial awareness, problem-solving capability and continuous improvement focus.
• A safety-first mindset with strong compliance and risk management knowledge.
• Resilience and adaptability to lead through change.

Responsibilities

• Lead and develop a team of Operations Controllers and Officers, driving performance, capability and engagement.
• Provide operational leadership across day-of-operations, ensuring the safe, compliant and efficient delivery of Jetstar's flying programme.
• Act as a key decision-maker during operational disruptions, balancing customer, operational and commercial priorities.
• Drive strong operational outcomes across safety, compliance, on-time performance and cost management.
• Collaborate with stakeholders across Flying Operations, Maintenance, Crewing, Dispatch and other operational teams to optimise network performance.
• Foster a culture of accountability, continuous improvement and operational excellence while developing future leaders within the team.
• Act as the delegate for the Manager JOCC Operations, providing leadership and direction across the operation when required.

Skills

Leadership

Aviation ops

24/7 operations

Stakeholder mgmt

Decision making

Safety & compliance

Change management

Team development

Job description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Lead one of the most critical operational functions within Jetstar's Operations Control Centre (JOCC).
• Drive operational excellence across safety, compliance, customeroutcomesand network performance.
• Develop future leaders while leading a high-performing team through the challenges of a dynamic 24/7 operation.

Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often.

As theOperations Duty Manager,you'llbe at the heart of that operation, leading critical decisions, driving operational performance, and developing a high-performing team within the Jetstar Operations Control Centre (JOCC).

This is a key leadership role responsible for the safe,compliantand efficient delivery of the flying programme.You'lllead teams through real-time operational challenges, influence outcomes across the network, and play a significant role in building the capability of current and future operational leaders.

We'relooking for a leaderfirst and foremost. While strong operational knowledge is essential, success in this role will come from your ability to inspire others, develop talent, createaccountabilityand foster a high-performance culture.

The core responsibilities of this role will be:

• Lead and develop a team of Operations Controllers and Officers, driving performance,capabilityand engagement.
• Provide operational leadership across the day-of-operations, ensuring the safe,compliantand efficient delivery of Jetstar's flyingprogramme.
• Act as a key decision-maker during operational disruptions, balancing customer, operational and commercial priorities.
• Drive strong operational outcomes across safety, compliance, on-timeperformanceand cost management.
• Collaborate with stakeholders across Flying Operations, Maintenance, Crewing,Dispatchand other operational teams tooptimise network performance.
• Foster a culture of accountability, continuousimprovementand operational excellence while developing future leaders within the team.
• Act as the delegate for theManagerJOCC Operations, providing leadership and direction across the operation whenrequired.

To be considered, key skills will include:

• Proven experience leading high-performing teams in a complex operational environment.
• Strong operational leadership experience within aviation, airline operations or a comparable 24/7 operation.
• Demonstrated ability to develop people, buildcapabilityand drive performance outcomes.
• Sound decision-making skills and the ability to remain calm under pressure.
• Exceptional stakeholder management,communicationand influencing skills.
• Strong commercial awareness, problem-solvingcapabilityand continuous improvement focus.
• A safety-first mindset, underpinned by strong compliance and risk management knowledge.
• Resilience,adaptabilityand the ability to lead through change.

Applications close:Midnight onWednesday 19thAugust 2026

About Jetstar
The Jetstar Group has airlines in Australia, New Zealand,Singaporeand Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130aircraft.

Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search fornew placesto fly, new ways to add value andnew ideasto improve performance. If you love the road less travelled,you’lllove working here because ours is a team who innovate every day, thrive on delivery, supporteach otherand celebrate our successes.You’llbe supported to challenge,anticipateand explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued,respectedand enabled.

Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, carhireand travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines,Qantasand other partner airlines.

Inclusion and Diversity
Jetstarisan equal opportunity employer, so by coming to work for us,you’llbe part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you toadviseus at time of application.