JOCC Operations Controller

Jetstar Airways; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

24/7 shift work

Exclusive employee travel perks

Job summary

An Australian airline is seeking a dedicated Operations Delivery Specialist to manage logistics, compliance, and safety for daily aircraft movements. The ideal candidate will have a Bachelor’s degree in Aviation or Engineering, a minimum of 2 years experience in airline operations, and strong communication skills. This role involves coordinating with maintenance, ensuring safety, and managing disruptions.

Qualifications

• Minimum +2 years’ experience in airline operations.
• Understanding of aviation legislation.
• Ability to work under pressure in time-sensitive environments.

Responsibilities

• Provide timely and accurate information to stakeholders.
• Monitor aircraft movements to maintain schedule integrity.
• Coordinate operational requirements during disruptions.

Skills

Communication skills

Attention to detail

Resilience

Proactive approach

Time management

Education

Bachelor’s Degree in Aviation / Engineering Management

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Jetstar’s Operations Delivery team are nothing less than the nerve centre of our airline. All of our team members within our Operations Delivery team play a critical role in managing the logistics, compliance and safety relating to daily movements of our aircraft, team members and passengers.

Responsibilities

• Provide timely and accurate information and effectively communicate this across JOCC stakeholders.
• Monitor aircraft movements, maintaining schedule integrity around on-time performance across AU/NZ domestic and international networks
• Coordinate with Maintenance Operations regarding maintenance implications from off-schedule operations
• Effectively coordinate operational requirements during disruptions while maintaining regular communication with downline ports
• Ensure the safety and security of all people, assets, systems and procedures engaged in or associated with the airline through compliance with Jetstar policy & procedures
• Effectively communicate with the Customer Recovery Team regarding customer recovery and customer flow during periods of disruption

Qualifications and Experience

• Bachelor’s Degree qualification in Aviation / Engineering Management (advantageous)
• Minimum +2 years’ experience, knowledge and understanding of airline operations
• Understanding of relevant aviation legislation
• Demonstrated ability to deliver in demanding, time-sensitive environments
• Resilience with the ability to cope well under pressure
• Motivated with a proactive approach to work
• Excellent communication skills including the ability to influence at all levels
• High attention to detail
• Intermediate or above proficiency with Microsoft Office, specifically Excel and Word

Contract and Benefits

• Join a 12-month fixed-term contract until October 2026
• Enjoy 24/7 shift work, based at Jetstar Head Office in Collingwood
• Exclusive employee perks, including our world-class staff travel program

Application Details

Applications close: Sunday 28th September 2025

Life at Jetstar

Jetstar’s Operations Delivery team are the nerve centre of our airline, coordinating logistics, compliance and safety for daily movements of aircraft, team members and passengers. With a new fleet and new routes being added, the sky\'s the limit.