Airport Training Specialist

Qantas Group; Melbourne; On-site; AUD 85,000 - 112,000; Full time

Job summary

Jetstar is seeking an Airport Training Specialist to deliver operational training across the network, shaping frontline capability through coaching and targeted learning solutions. Based in Melbourne, you’ll work with Ground Service Providers and Airport Operations leaders to drive safe, customer-focused outcomes and enable seamless start-ups at new airports.

You’ll bring proven experience in aviation training, exceptional communication, and the ability to travel frequently to support ongoing

Qualifications

• Experience delivering training, facilitating workshops or leading capability-building initiatives in an operational environment.
• Background in aviation, airport operations, customer service or ground operations.
• Outstanding communication and presentation skills, with the ability to engage diverse audiences.
• Demonstrated experience coaching, mentoring and developing frontline employees.

Responsibilities

• Deliver engaging operational training programs across Jetstar's airport network.
• Facilitate onboarding, recurrent, compliance and skills development programs for frontline airport teams.
• Support new airport start-ups, operational readiness activities and workforce mobilisation projects.
• Coach and mentor team members and operational leaders to strengthen capability and performance.
• Identify capability gaps and work with stakeholders to develop targeted learning solutions.
• Lead upskilling and development initiatives that support operational excellence and service delivery.
• Partner with Ground Service Providers and Above Wing stakeholders to maintain consistent operational standards across the network.
• Evaluate training effectiveness and implement continuous improvement initiatives.
• Travel across the network to deliver training, support stakeholders and ensure operational readiness.

Skills

Training delivery

Public speaking

Stakeholder management

Communication

Facilitation

Travel readiness

Education

Certificate IV in Training & Assessment (TAE)

Job description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Shape the capability of frontline airport teams through impactful training, coaching and development programs delivered across the Jetstar network.
• Play a key role in operational readiness, supporting new airport launches, upskilling initiatives and workforce capability across multiple ports and locations.
• 12 Month Fixed-Term Opportunity - Reviewing applications from Sydney, Melbourne, Brisbane and Perth

As an Airport Training Specialist, you'll be responsible for delivering training and capability programs that support safe, consistent and customer-focused airport operations across the network. Working closely with Ground Service Providers, Airport Operations leaders and Above Wing teams, you'll play a key role in developing frontline capability through training delivery, coaching, upskilling initiatives and workforce development programs. From supporting new airport start-ups through to driving ongoing capability improvement, you'll help ensure our people have the skills, knowledge and confidence to perform at their best.

This is a highly visible role with significant stakeholder engagement and regular domestic and international travel. It's ideally suited to someone who enjoys working with people, facilitating learning, influencing operational outcomes and being involved in the delivery of real-world training solutions.

The core responsibilities of this role will be:

• Deliver engaging operational training programs across Jetstar's airport network.
• Facilitate onboarding, recurrent, compliance and skills development programs for frontline airport teams.
• Support new airport start-ups, operational readiness activities and workforce mobilisation projects.
• Coach and mentor team members and operational leaders to strengthen capability and performance.
• Identify capability gaps and work with stakeholders to develop targeted learning solutions.
• Lead upskilling and development initiatives that support operational excellence and service delivery.
• Partner with Ground Service Providers and Above Wing stakeholders to maintain consistent operational standards across the network.
• Evaluate training effectiveness and implement continuous improvement initiatives.
• Support the delivery of training associated with new procedures, operational changes and business improvement projects.
• Travel across the network to deliver training, support stakeholders and ensure operational readiness.

To be considered, key skills will include:

• Experience delivering training, facilitating workshops or leading capability-building initiatives in an operational environment.
• A background in aviation, airport operations, customer service or ground operations.
• Outstanding communication and presentation skills, with the ability to engage diverse audiences.
• Demonstrated experience coaching, mentoring and developing frontline employees.
• Strong stakeholder management skills with the ability to build relationships across multiple operational teams.
• A passion for developing people and driving capability outcomes.
• Ability to work independently, adapt to changing operational priorities and travel extensively.
• Certificate IV in Training & Assessment (TAE) highly regarded.

Applications close midnight, Wednesday 16th September 2026

About Jetstar

The Jetstar Group has airlines in Australia, NewZealand,Singaporeand Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130aircraft.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search fornew placesto fly, new ways to add value andnew ideasto improve performance. If you love the road less travelled,you’lllove working here because ours is a team who innovate every day, thrive on delivery, supporteach otherand celebrate our successes.You’llbe supported to challenge,anticipateand explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued,respectedand enabled.

Our Benefits

• Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too.
• Our staff travel benefit includes discounts on airfares, accommodation, carhireand travel insurance for both domestic and international travel.
• Discounts can be used within the Jetstar Group airlines,Qantasand other partner airlines.

Inclusion and Diversity

Jetstarisan equal opportunity employer, so by coming to work for us,you’llbe part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you toadviseus at time of application.