Operations Coordinator / Logistics Specialist

Customised Freight Solutions; City of Maroondah; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Structured onboarding

Job security

Consistent hours

Supportive team

Path to Senior Operations

Job summary

Customised Freight Solutions is seeking an Operations Coordinator / Logistics Specialist to join our Croydon South team in Victoria. This role focuses on maintaining smooth daily freight movements, accurate bookings, and proactive carrier/client communication in a calm, structured office.

You will work with an experienced team leader, following documented processes to ensure every consignment is where it should be.

Qualifications

• Strong attention to detail in bookings, addresses and PODs.
• Reliable, with consistent follow-through and high accuracy.
• Clear written and spoken communication with carriers and clients.
• Adherence to established workflows and processes.

Responsibilities

• Monitor freight movements across the carrier network in the transport management system.
• Track consignments daily and keep ETAs, PODs and statuses up to date.
• Follow up with carriers to resolve delays, redeliveries and queries - first call resolution.
• Act as a reliable point of contact for customers with timely updates.
• Assist clients with bookings and quotes for standard and bulky freight.
• Keep to established workflows and flag anything irregular.

Skills

Attention to detail

Dependability

Clear communication

Process adherence

Customer service

Job description

Operations Coordinator / Logistics Specialist

Customised Freight Solutions – Croydon South VIC

A stable, well-defined role where you can master your craft

Customised Freight Solutions (CFS) is a growing Australian freight management business that helps companies move freight smarter. For 20 years we've managed bookings, carrier relationships, tracking, reporting and tailored freight solutions across road, air, local, interstate, bulky and specialised freight — trusted by 500+ freight clients across the country, backed by industry-leading technology. We're a close-knit team based in Croydon South, and our steady growth means the operations team needs another reliable pair of hands.

This isn't a "wear ten hats" startup role, and it isn't a noisy sales floor. It's a clearly defined operations position in a calm, structured office — with proper training, documented processes, and an experienced team leader who will show you exactly how we do things. If you're the kind of person who takes pride in doing the job properly, finishing what you start, and going home knowing every consignment is where it should be — this role is built for you.

What your day looks like

• Keeping the daily operation flowing — monitoring freight movements across our carrier network in our transport management system and making sure nothing falls through the cracks
• Tracking consignments daily and keeping ETAs, PODs and statuses up to date
• Following up with carriers to resolve delays, redeliveries and queries — first call resolution is how we work
• Being a reliable point of contact for our customers — clear, timely communication so they always know where their freight is and that their needs are being met
• Assisting clients with bookings and quotes when they need a hand — from single pallets to bulky and specialised freight
• Following our established workflows — and flagging anything that doesn't look right
• You’ll always know what's expected, what the priorities are, and who to ask. Your team leader handles the curveballs; your job is to keep the engine running.

What we're looking for

• Someone dependable — you show up, follow through, and finish the job
• Strong attention to detail — bookings, addresses and PODs have to be right
• Comfortable with routine and repetition — accuracy at volume is the skill here
• Comfortable on the phone and clear in writing — you'll talk to carriers and clients every day, always with a process behind you
• Experience in freight or logistics is a bonus, not a requirement — for the right candidate, we're happy to train from the ground up. Attitude and reliability matter more than your CV

What you get

• $70,000 – $80,000 + super — reviewed annually
• Structured onboarding — a real training plan on our systems and processes, not "figure it out"
• Job security — 20 years in business, long-term clients, steady growth
• Consistent hours — Monday to Friday, 8:30am – 5:00pm, based in our Croydon South office alongside the team
• A supportive team — that values people who quietly get things done — your accuracy and reliability will be noticed and appreciated, not taken for granted
• A clear pathway to Senior Operations — at your pace, no pressure

CFS — Mastering logistics, simplifying success.