Operations Coordinator — Hybrid Retail Ops

JB Hi-Fi Limited; Queensland; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

Hybrid work model

Parental leave 12 weeks

EAP (Employee Assistance Program)

Job summary

JB Hi-Fi Limited is seeking an Operations Coordinator to contribute to the ongoing delivery of exceptional customer service, maximise profitability and boost efficiency through the Operations Team.

In this casual, fast-paced retail environment you will prioritise tasks, coordinate back-of-house stock flow (inbound/outbound, returns, transfers, invoicing), manage safety compliance, and build strong internal and external relationships.

Qualifications

• Experience in a retail environment with knowledge of operations (stock flow, inbound & outbound goods).
• Strong multi-tasking skills with keen attention to detail.
• Ability to build and maintain stakeholder relationships and deliver good customer service.

Responsibilities

• Prioritising tasks and coordinating the operations team to run a highly efficient back of house.
• Stocking flow including inbound goods and processing, returns processing, transfers, invoice management, etc.
• Providing excellent customer service and effectively handle customer complaints and queries.
• Ensure all back of house activities meet compliance and safety requirements, with emphasis on safe product handling and incident reporting.

Skills

Retail operations

Inventory management

Customer service

Stakeholder relationships

Multi-tasking

Attention to detail

Tools

Stock management systems

POS systems

Job description

JB Hi-Fi Limited is seeking an Operations Coordinator to contribute to the ongoing delivery of exceptional customer service, maximise profitability and boost efficiency through the Operations Team.

In this casual, fast-paced retail environment you will prioritise tasks, coordinate back-of-house stock flow (inbound/outbound, returns, transfers, invoicing), manage safety compliance, and build strong internal and external relationships.