Operations Coordinator: Efficient Back-of-House & Service

SmartRecruiters, Inc.; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Hybrid working model

Employee Assistance Program (EAP)

Staff discounts across JB Hi-Fi Group

Job summary

JB Hi-Fi is seeking an Operations Coordinator in Australia to drive exceptional customer service, maximize profitability, and improve efficiency across the operations team. You will ensure adherence to policies, drive compliance, and optimize back-of-house processes in a fast-paced retail environment.

The role requires knowledge of inventory management and the ability to coordinate cross-functional activities, with hybrid working options for eligible roles and a focus on delivering value to

Qualifications

• Lovess working in a casual, fun atmosphere and contributes positively to team morale.
• Thrives in a retail setting and applies knowledge of stock flow and inbound/outbound goods.
• Demonstrates strong multi-tasking and sharp attention to detail.
• Understands inventory management processes and controls.
• Builds and maintains external and internal stakeholder relationships.
• Delivers solid customer service resulting in positive reviews.

Responsibilities

• Prioritises tasks and coordinates the operations team for efficient back-of-house operations.
• Oversees stock flow: inbound goods, processing, returns, transfers, invoicing, etc.
• Provides excellent customer service and handles complaints and queries effectively.
• Ensures back-of-house activities meet safety and compliance requirements.

Skills

Casual atmosphere

Retail operations

Multi-tasking

Inventory management

Stakeholder relationships

Customer service

Job description

JB Hi-Fi is seeking an Operations Coordinator in Australia to drive exceptional customer service, maximize profitability, and improve efficiency across the operations team. You will ensure adherence to policies, drive compliance, and optimize back-of-house processes in a fast-paced retail environment.

The role requires knowledge of inventory management and the ability to coordinate cross-functional activities, with hybrid working options for eligible roles and a focus on delivering value to