Retail Ops Coordinator: Inventory & Service

JB Hi-Fi; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

12 weeks parental leave

Hybrid work model

Employee Assistance Program

Discounts across JB Hi-Fi Group

Job summary

JB Hi-Fi is seeking an Operations Coordinator in Sydney to support back‑of‑house efficiency, ensure policy compliance, and uphold high service standards. You will coordinate the operations team, manage stock movements, and assist with invoicing and transfers.

The role emphasizes strong customer service, attention to detail, and stakeholder relationship skills to maximise profitability and delivery quality in a fast-paced retail setting.

Qualifications

• Casual, fun atmosphere preferred in a retail environment.
• Knowledge of operations (stock flow, inbound & outbound goods).
• Strong multi-tasking and attention to detail.
• Understanding inventory management processes.
• Ability to build relationships with internal and external stakeholders.
• Solid customer service skills to create positive reviews.

Responsibilities

• Prioritise tasks and coordinate the operations team for back-of-house efficiency.
• Manage stock flow including inbound goods, returns, transfers, and invoicing.
• Deliver excellent customer service and handle complaints and queries.
• Ensure back-of-house activities meet compliance, safety, and equipment usage standards.

Skills

Operations

Stock flow

Inventory management

Customer service

Multi-tasking

Stakeholder relations

Attention to detail

Job description

JB Hi-Fi is seeking an Operations Coordinator in Sydney to support back‑of‑house efficiency, ensure policy compliance, and uphold high service standards. You will coordinate the operations team, manage stock movements, and assist with invoicing and transfers.

The role emphasizes strong customer service, attention to detail, and stakeholder relationship skills to maximise profitability and delivery quality in a fast-paced retail setting.