Operations Coordinator – Clinic & Business Support

Elmo; Western Australia; On-site; AUD 70,000 - 95,000; Full time

Job summary

Ashley & Martin is seeking an Operations Coordinator for the Perth Head Office to streamline clinic and business operations. You will handle patient administration, customer service, purchasing, logistics and project coordination to keep day-to-day activity running smoothly across our network.

You’ll report to the Clinic & Operations Lead and COO, collaborating with clinic teams and suppliers while driving process improvements and ensuring consistent, high-quality service for patients.

Qualifications

• Strong customer service and administration experience.
• Clear, professional communication with patients and teams.
• Reliable follow-through and ability to manage priorities.
• Discretion with confidential information.
• Proficient in Microsoft Office suite.

Responsibilities

• Support a positive patient experience by responding to enquiries and coordinating responses.
• Support clinics by answering operational questions and following processes.
• Coordinate purchasing, logistics and stock movements.
• Arrange repairs and coordinate materials and branding updates.
• Assist with projects for new clinics, upgrades, and brand refresh.
• Monitor clinic capacity and follow up on gaps and deadlines.
• Support culture initiatives and assist Operations Administrator.

Skills

Customer service

Administration

Organization

Communication

Attention to detail

Problem solving

Tools

Excel

Outlook

Teams

Job description

Operations Coordinator – Clinic & Business Support

Posted: 01/10/2026

Closing Date: 30/10/2026

Job Type: Permanent - Full Time

Location: Head Office

Job Category: Administration,Operations

Enjoy solving problems, organising the details and seeing things through? This is a varied role where your work will make a practical difference to our patients and clinic teams.

Ashley & Martin specialises in medical hair loss treatment, with clinics across Australia, New Zealand and Singapore. We’re looking for an Operations Coordinator to help keep day-to-day operations running smoothly across our network.

Reporting to our Clinic & Operations Lead & COO, you’ll combine patient administration and customer service with clinic support, purchasing, logistics and project coordination. You’ll be comfortable helping with a patient enquiry one moment and following up a supplier or clinic improvement the next.

Job Description

What you’ll do

Support a positive patient experience: respond to patient enquiries and concerns, gather information and coordinate timely responses. Work with clinic teams and debt collection contacts to help resolve account-related matters.

Support our clinics: answer operational questions, help teams use agreed processes and follow up audit findings and everyday issues.

Coordinate purchasing and logistics: organise orders and stock movements, liaise with freight and warehouse providers, compare quotes and identify opportunities to improve value and service.

Keep clinics consistent and well maintained: arrange repairs, coordinate approved materials and support packaging and uniform updates.

Help deliver projects: coordinate practical tasks for new clinics, clinic upgrades and brand refresh activities.

Monitor and follow through: review clinic capacity and utilisation information, flag recurring gaps and keep actions and deadlines on track.

Contribute to the team: support culture initiatives and provide day-to-day task guidance to our Operations Administrator.

You’ll have the autonomy to organise your workload and resolve routine matters, with support from experienced leaders when more complex issues arise.

Desired Skills and Experience

What you’ll bring

You may come from customer service, senior administration or operations support. What matters most is your judgement, organisation and ability to get things done.

Strong customer service and administration experience, with the confidence and judgement to handle sensitive enquiries and resolve customer concerns.

Clear, professional communication and confidence working with patients, colleagues and suppliers.

Reliable follow-through, attention to detail and the ability to manage competing priorities.

Confidence using Microsoft Office, particularly Excel, Outlook and Teams.

Discretion when handling confidential patient and business information.

A practical approach to solving problems and improving how work gets done.

Purchasing, logistics, stock coordination or supplier experience would be an advantage. Experience in healthcare or a business with multiple locations is also welcome, but neither is essential.

Variety and development: build your skills across customer service, clinic operations, purchasing and projects.

Visible impact: see the difference your work makes to clinic teams and the patient experience.

Ownership and support: take responsibility for your work with guidance from experienced operational leaders.

This is a full-time role based at our Perth Head Office, working on site.