Operations Coordinator

Wilson Group; Western Australia; Remote; AUD 70,000 - 90,000; Full time

Job summary

Wilson Security is seeking an Operations Coordinator to manage the day-to-day operations of security officers in a FIFO environment, including rostering, flight bookings and deployment of security personnel.

This fast-paced role sits within a small, tight-knit team and offers room to grow while delivering outcomes for our client in a major mining project in Western Australia.

Qualifications

• Experience rostering FIFO workforce.
• Strong customer service experience.
• Understanding of the security services industry.
• Ability to handle high-volume data accurately.
• Comfort in a fast-paced environment.
• Proven computer literacy and ability to operate systems.
• Excellent time management and prioritisation.
• Strong communication at all levels.

Responsibilities

• Coordinate the scheduling and rostering of the FIFO workforce, including accurate processing of entitlements and managing flight/accommodation bookings.
• Identify recruitment and workforce requirements, including arranging coverage for planned and unplanned leave.
• Ensure employees remain compliant with site-specific requirements, including qualifications, licences, competencies and onboarding.
• Respond to assistance and operational support calls and coordinate deployment of officers as required.
• Conduct employee welfare calls and provide support to personnel.
• Act as the first point of contact for day-to-day performance matters and escalate concerns where appropriate.
• Act as the initial point of contact for incident notifications, supporting coordination, management and escalation of incidents.
• Provide a central point of contact for employee and customer enquiries, ensuring timely support, communication and follow-up.

Skills

FIFO rostering

Leadership

Customer service

Security operations

Data handling

Time management

Communication at all levels

Computer literacy

Education

Certificate II in Security Operations

WA Security License

First Aid & CPR

Job description

Wilson Security is seeking an Operations Coordinator to support an on‑going and major security contract with a leading mining client.

• Rivervale Based role
• 7 on 7 off – rotating day and night
• Supportive team environment
• Fast paced role with room to grow

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-based expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson security has an established Blue Chip national client portfolio which is in a period of significant growth!

ABOUT THE ROLE

The Operations Coordinator is responsible for managing the day to day operations of security officers within the FIFO environment, this includes rostering, flight bookings and deployment of security response.

This eventful role sits within a small, tight‑knight team and would suit someone who thrives on working in a stimulating fast paced environment and seeing outcomes from your work for our client.

WHAT YOU WILL BE DOING

• Coordinating the scheduling and rostering of the FIFO workforce, including accurate processing of employee entitlements and managing flight and accommodation bookings.
• Identifying recruitment and workforce requirements, including arranging appropriate coverage for planned and unplanned leave.
• Ensuring employees remain compliant with site‑specific requirements, including required qualifications, licences, competencies and other onboarding requirements.
• Responding to assistance and operational support calls and coordinating the deployment of officers as required.
• Conducting employee welfare calls and providing support to personnel where required.
• Acting as the first point of contact for day‑to‑day employee performance matters, escalating concerns where appropriate.
• Acting as the initial point of contact for incident notifications, supporting the coordination, management and escalation of incidents.
• Providing a central point of contact for employee and customer enquiries, ensuring timely support, communication and follow‑up.

WHAT YOU WILL BRING

• An experienced leader with an ability to problem solve and communicate at all levels.
• Experience with working on FIFO rosters and schedules.
• Experience in a customer service environment
• Understanding of the Security Services Industry
• Proven ability to work with high volume data in a fast‑paced environment.
• Experience in large volume people rostering.
• Excellent data entry skills with a high level of accuracy
• Strong time management skills and the ability to prioritise.
• Demonstrated computer literacy skills.

ESSENTIAL REQUIREMENTS

• Certificate II in Security Operations
• Current WA Security License
• Current First Aid and CPR

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs and provide access to Specialist Security Peer Network.

Our Innovation Council and Corporate Social Responsibility team are inspired to find innovative ways for us to connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry as winners of the OSPA award for being an Outstanding Security Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.