Operations Coordinator

Associations Forum Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free parking

Mac laptop provided

On-the-job training

Interstate travel

Performance bonus

Job summary

Associations Forum Pty is seeking an Operations Coordinator to oversee the membership team, member services and general business operations. Reporting to the General Manager, you will drive member renewal, retention and service delivery in a busy not-for-profit setting.

Key duties include managing technology setup, staff support, data handling, and coordinating with IT suppliers and stakeholders. This role requires strong communication and collaborative skills.

Qualifications

• Bachelor degree or higher required.
• Strong written and verbal communication skills essential.
• Ability to manage multiple tasks with accuracy and speed.
• Experience in not-for-profit or member services is desirable.

Responsibilities

• Oversee membership team, member services and renewals.
• Support member queries and provide timely responses.
• Manage data accuracy, surveys and reporting (annual).
• Coordinate with IT and vendor partners for tech needs.
• Assist management with admin processes and staff training.

Skills

Verbal communication

Written communication

Interpersonal skills

Commercially minded

Time management

Prioritisation

Team collaboration

Detail orientation

Self-motivated

Problem solving

Education

Bachelor degree or higher

Job description

About Associations Forum

Associations Forum is one of Australia's leading networks of associations, charities, clubs, and other not-for-profit organisations. Associations Forum provides associations with support, training, consulting services and networking opportunities

The Role

Reporting to the General Manager, the key role of the Operations Coordinator is to oversee the membership team, member services and general business operations.

Tasks will also include:

• Membership
  • Overseeing membership team and member services and benefits
  • Overseeing membership renewal and retention rates
  • Overseeing membership renewals process
  • Assisting membership officers in directing and responding to members' and prospects' queries
  • Implementing member retention and recruitment strategies
  • Overseeing and proofing data of surveys and the survey reports (4 per year)
  • Increasing member attendance at events and boosting registration sales
• Technology
  • Setting up new staff hardware and software
  • Provide technology assistance and act as a trouble-shooter for any technology issues (e.g. Wi-Fi/ Server/Computer)
  • Day to Day software tech support for staff for FileMaker database
  • Coordinating with IT supplier to assist with backups/updates
  • Liaising with FileMaker developer to make database change
  • Maintaining Dropbox and Slack, Trello and Zoom
• General/Admin
  • Ensure procedures are up to date and provide training
  • Daily ad hock staff enquiries and troubleshooting (technology/leave/procedures)
  • New staff training

About the candidate

• An Australian citizen or permanent resident with no work restrictions
• Have a Bachelor degree or higher
• Is fluent in English
• Have effective verbal, written, and interpersonal communication skills
• Outgoing and commercially minded
• Ability to establish priorities, manage time, adapt to change, and work collaboratively with others
• Detail oriented with a focus on accuracy and quality
• Is self-motivated and solution-focused

Why work for us?

• We are across from Artarmon train station and shops
• Free parking is available
• Personal Mac laptop provided
• Full on the job training provided
• Opportunity for interstate travel
• Bonus based on performance

You must be an Australian citizen or permanent resident with no work restrictions. Only short-listed applicants will be contacted for an interview.

To apply for this role, please apply with your resume and cover letter, indicating why you are interested in the role.