Operations Coordinator

Complete Belting Solutions; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Complete Belting Solutions Pty Ltd in Melbourne seeks an experienced Operations Coordinator to plan, organise and oversee the service team, ensuring quality, efficiency and WHS compliance while delivering excellent customer service.

The role requires strong communication, time management and multi-tasking abilities, with the flexibility to be available after hours and on weekends. A current driver’s licence is essential for this fast-paced, 24/7 breakdown environment.

Qualifications

• Demonstrated experience in operations planning in a fast-paced environment.
• Proven ability to manage human and plant resource scheduling.
• Willingness to be available for customer enquiries after hours and on weekends.
• Ability to work autonomously as well as part of a team.
• Must hold a current driver’s licence.

Responsibilities

• Schedule, plan, organise and prepare for all service department activities on a daily basis.
• Breakdown and project coordination.
• Communicate directly with, and prioritise the needs of, customers.
• Engage in onsite job oversight.
• Prepare job scope and WHS documentation including SWMS, QA reports, etc.
• Ensure timely service delivery and complete customer satisfaction.
• Ensure fulfilment of customer orders and deliveries.
• Dispatch and receipt of product.
• Adhering to company policies and procedures.
• Ensure that the company’s workplace health and safety policies are upheld and that obligations are met.

Skills

Customer service

Time management

Multi-tasking

Communication skills

Computer literacy

Team coordination

Tools

MS Office

Job description

Complete Belting Solutions Pty Ltd is an Australian conveyor and asset maintenance management company that manufactures and supplies leading products and technical services to industrial, quarry and mine sites across Australia.

We have an opportunity for an experienced Operations Coordinator to focus on the planning, organisation and oversight of work undertaken by our Melbourne service team. Reporting to the Operations Manager, the key purpose of this role will be to ensure that the service team provides quality and efficient service to customers in the most cost-effective manner and also to ensure that CBS’s WHS standards are upheld.

The successful applicant will have a strong focus on customer service, strong time management skills and the ability to multi-task. Excellent communication skills and intermediate computer skills are all essential for this role.

The competitive remuneration package offered includes the provision of a company vehicle.

This diverse role will see you:

Schedule, plan, organise and prepare for all service department activities on a daily basis

Breakdown and project coordination

Communicate directly with, and prioritise the needs of, customers

Engage in onsite job oversight

Prepare job scope and WHS documentation including SWMS, QA reports, etc

Ensure timely service delivery and complete customer satisfaction

Ensure fulfilment of customer orders and deliveries

Dispatch and receipt of product

Adhering to company policies and procedures

Ensure that the company’s workplace health and safety policies are upheld and that obligations are met

Suitable applicants will possess the following qualities:

Demonstrated experience in operations planning in a fast-paced and environment

Proven ability to manage human and plant resource scheduling

Commitment to quality and concern for job-turnaround and customer downtime

Because we are a 24/7 breakdown company, a willingness to be available for customer enquiries after hours and on weekends is essential

Enthusiasm and commitment to the efficient operations of a service business

Ability to manage customer expectations

Ability to motivate and manage a team

High level communication, customer service and interpersonal skills

Excellent time management and organisational skills

Strong attention to detail

Ability to multi-task in a dynamic environment

Ability to work autonomously without direction, as well as part of a team

Confidence in making sound decisions in a fast-paced environment

Self-motivated with a strong work ethic

Commitment to the highest Work Health Safety and Environment standards in all activities, with the ability to apply workplace health and safety policies and procedures

The ability to operate at a high-level even when under pressure

A responsible attitude, with a willingness to be held accountable

Strong levels of numeracy and literacy competency

Intermediate level of computer literacy

Please note that applicants without a current drivers licence will not be considered.

Please note that candidates may be required to undertake a pre-employment medical evaluation and submit to a drug and alcohol test.