Operations Coordinator

Maap; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Collaborative Environment

Team Rides

Social Gatherings

Flexible Working

Job summary

MAAP is seeking an Operations Coordinator to join our global Operations team at our Port Melbourne HQ. This hands-on role involves coordinating inbound shipments, inventory management, and ensuring timely fulfilment across MAAP's global network.

Work closely with production, planning, e-commerce, wholesale, retail, customer service, finance and logistics partners. The ideal candidate will have 3-5 years' experience in operations/logistics, and be proficient with ERP/WMS platforms (NetSuite would

Qualifications

• 3-5 years' experience across operations, inventory management, stock control, logistics, warehousing or 3PL management.

Responsibilities

• Coordinate inbound shipments and maintain accurate product data in WMS/ERP.
• Track shipments, inventory movements and product availability.
• Be the day-to-day contact for global 3PL partners.
• Monitor 3PL performance, including SLAs, inventory accuracy and processing times.
• Maintain accurate inventory records and manage stock adjustments/ transfers.

Skills

Operations experience

Inventory management

Logistics

3PL management

Tools

ERP platforms

WMS

NetSuite

Job description

You're currently viewing our Australia/International store,would you prefer to shop on our European Union site?

MAAP is looking for an Operations Coordinator to join our global Operations team at our Port Melbourne HQ. This is a hands-on role for someone who enjoys the operational rhythm of a growing global business, is strong on detail and process, and knows how to keep things moving when priorities shift.

MAAP is looking for an Operations Coordinator to join our global Operations team at our Port Melbourne HQ.

Working closely with our Operations & Logistics Manager, you'll help keep product moving smoothly across MAAP's global network - from inbound shipments and inventory management through to 3PL performance and customer fulfilment. You'll work across Production, Planning, E-commerce, Wholesale, Retail, Customer Service, Finance and Tech, as well as with our external logistics and warehouse partners.

This is a hands-on role for someone who enjoys the operational rhythm of a growing global business, is strong on detail and process, and knows how to keep things moving when priorities shift.

What you'll do

You'll be responsible for a broad mix of operational activity, including:

• Coordinating inbound shipments and maintaining accurate product and SKU data across our WMS and ERP
• Tracking shipments, inventory movements and product availability
• Acting as a key day-to-day contact for our global 3PL partners
• Monitoring 3PL performance, including SLAs, inventory accuracy and processing times
• Maintaining accurate inventory records and managing stock adjustments, transfers and reverse logistics
• Working with our warehouse partners to ensure customer, wholesale and retail orders are fulfilled on time
• Investigating delays, inventory discrepancies and system issues, escalating where required
• Supporting stocktakes, cycle counts, month-end reporting and inventory audits
• Maintaining regular operational and 3PL reporting.

What we're looking for

You're organised, commercially minded and comfortable taking ownership. You enjoy solving problems, working across multiple stakeholders and getting the detail right without losing sight of the bigger picture.

Ideally, you'll bring:

• 3-5 years' experience across operations, inventory management, stock control, logistics, warehousing or 3PL management
• Experience working with multiple suppliers, warehouses or logistics partners, ideally within a global business
• Exposure to omnichannel distribution across e-commerce, wholesale and retail
• Experience using ERP and WMS platforms — NetSuite experience would be highly regarded
• Strong analytical and problem-solving skills
• Excellent organisation and attention to detail
• Confidence communicating with internal teams and external partners
• A proactive approach — you're comfortable taking initiative rather than waiting for the next task
• The ability to work at pace and adapt as priorities evolve.

An interest in cycling, fashion or apparel is a bonus, but it's not essential.

About MAAP

Born in Melbourne in 2014, MAAP is a premium cycling apparel brand built around the intersection of design, performance and cycling culture.

We're a global team united by a shared ambition to propel cycling forward. We value authenticity, creativity, performance and community, and we want people to have the space and ownership to do their best work.

Title: Location: Department:

Operations Coordinator Melbourne Operations

In late 2021, we made the move into our brand new open-plan office in Port Melbourne. Featuring all the amenities you know and love from an indoor cycle training gym to a full kitchen set-up… not to mention our barista-style coffee machine and proximity to local breweries and distilleries.

PERKS

• Collaborative Environment
• Team Rides
• Social Gatherings
• Flexible Working
• Collaborative Environment

At MAAP we believe a collaborative environment leads to better ideas and allows us to actuate our ethos of propelling cycling forward. Working together is a key part of our culture and we'd love to work with like-minded individuals who live for the bike.