Operations Assistant

DSE Transport Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

DSE Transport Pty Ltd in Sydney is seeking an Operations Coordinator to sit on the Sydney metro operations desk at Minchinbury. You will coordinate afternoon runs, track drivers, update customers, and keep the day moving smoothly.

This role emphasizes planning and organisation, with mornings spent setting up the next day and resolving issues quickly. You will work closely with allocators and drivers, keeping schedules accurate and compliant.

Qualifications

• Experience in transport, logistics, freight forwarding, warehousing or dispatch.
• Ability to stay calm with multiple tasks and calls.
• Clear, direct communication with drivers and customers.
• High accuracy to avoid errors in addresses or notes.
• Comfort with software and in-house systems.

Responsibilities

• Allocate customer jobs to drivers and track them through the day.
• Answer calls and emails from customers and drivers with a 15-minute response standard.
• Monitor unassigned jobs and keep runs on schedule.
• Maintain job notes, bookings and driver availability in the system.
• Chase outstanding paperwork so billing remains clean.
• Perform daily compliance and fatigue checks.
• Log customer service issues, delays and breakdowns before home time.
• Cover allocators when they are on leave.

Skills

Transport industry experience

Logistics coordination

Dispatch knowledge

Customer communication

Attention to detail

Tools

Transport management system

Driver app

Job description

DSE Transport is an Australian owned transport company running metro, linehaul and interstate freight out of Sydney, Melbourne and Brisbane. We have grown quickly over the last two years and we are adding to the Sydney operations team.

This is a 9am to 6pm role, Monday to Friday. If you have worked in transport you will know how rare that is. You get the back half of the day, the busy part, without the 5am alarm.

About the role

You will sit on the Sydney metro operations desk at Minchinbury, reporting to the Branch Manager and working alongside our allocators. You are the person keeping the afternoon moving: jobs going out, drivers tracked, customers updated, and nothing left hanging at the end of the day.

There is a planning side to it as well. Part of the afternoon is setting up the following day, so the morning starts clean instead of chaotic. If you like organising things, and being organised, that part of the job will suit you.

What you will be doing

• Allocating customer jobs to drivers and tracking them through the day
• Answering calls and emails from customers and drivers, with a 15 minute response standard
• Watching unassigned jobs and keeping runs on schedule
• Keeping job notes, bookings and driver availability accurate in our system
• Chasing outstanding runsheets and paperwork so the admin team can bill cleanly
• Daily compliance and fatigue checks
• Logging customer service issues, delays and breakdowns before you go home
• Covering the allocators when they are on leave

What you will bring

• Some experience in transport, logistics, freight forwarding, warehousing or dispatch. You do not need to have run a desk on your own, but you should know what a runsheet and a POD are
• The ability to stay calm with a phone in one hand and three jobs to move
• Clear, direct communication. Our drivers are subcontractors and employees from a lot of different backgrounds, and being easy to deal with matters
• Accuracy. In this business a wrong address or a missed note costs real money
• Comfort with software. We built our own transport management system and driver app, so you will not be working off a whiteboard and a spreadsheet

Why DSE

• 9am to 6pm, Monday to Friday. No weekend roster, no 5am starts
• A close-knit team that will train you and share what it knows. Culture is the reason people here took the job, and the reason they stay
• KPI bonuses, staff and driver engagement events through the year, and a gym on site
• A clear step up. The Operations Coordinator role is the next rung and we would rather promote than advertise
• We invest properly in our systems. Live GPS, an electronic POD app, automated compliance, and we build it in house
• Onsite parking at Minchinbury, minutes from the M4 and M7
• A business that is growing, so there is more coming, not less

You must have full working rights in Australia. Shortlisted applicants will be contacted for a phone screen.