Operations Supervisor (Am)

Home Delivery Services Pty Ltd; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

On-site parking

Job summary

Home Delivery Services (HDS) is seeking an Operations Supervisor for our Wetherill Park depot in Sydney, starting in the early hours Monday to Friday with occasional weekend shifts. You will lead the load-out team, dispatch drivers on time, and monitor runs throughout the day, staying in regular contact with subcontractors.

You’ll focus on on-floor leadership, productivity, and WHS compliance while coordinating with depot management to ensure smooth handovers and reliable reporting.

Qualifications

• Proven experience in operations, logistics, or warehouse supervisory roles.
• Experience coordinating contractor/sub-contractor drivers and on-floor leadership.
• Hands-on leader who drives productivity and safety on early-morning shifts.

Responsibilities

• Oversee van load-out in the early hours, ensuring accurate packing and on-time dispatch.
• Monitor real-time delivery runs and proactively resolve issues as they arise.
• Maintain communication with drivers and oversee shift handovers and reporting.
• Use Arctec to manage, track, and report delivery runs and performance.
• Supervise the load-out team and other depot areas as required, upholding WHS standards.

Skills

Operations supervision

Floor leadership

Driver coordination

Arctec system experience

WMS familiarity

Tools

Arctec system

WMS systems

Job description

Description

Home Delivery Service (HDS) - Wetherill Park Depot, Sydney NSW

Full Time | Monday to Friday | Weekends on the odd occasion | Approx. 3:00/4:00am Start

HDS is one of Australia's fastest-growing logistics providers. Our Wetherill Park depot runs a fast-paced home delivery operation, and we’re looking for an Operations Supervisor who can take ownership of the early morning shift - someone who leads from the front, keeps the operation moving, and knows how to get the best out of the people and runs in their care.

The Opportunity

This role sits at the heart of our home delivery operation. You’ll be on the floor from the early hours overseeing van load-out, making sure every run is set up correctly and drivers are dispatched on time. Once the vans are out, you’ll shift into monitoring mode - tracking runs, staying across any issues on the road, and keeping regular communication flowing with our contractor and sub-contractor drivers throughout the day. Your primary responsibility is the load-out team, though as with any fast-moving depot operation there will be times where you’re called on to oversee other areas of the shift as well.

Key Responsibilities

• Oversee van load-out from the early hours, ensuring all runs are correctly packed, manifested, and ready for on-time dispatch
• Monitor delivery runs in real time, proactively identifying and resolving issues as they arise
• Maintain regular communication with contractor and sub-contractor drivers throughout the shift, providing support and direction as required
• Use the Arctec system to manage, track, and report on delivery runs and operational performance
• Supervise the load-out team across the shift, driving productivity, accuracy, and WHS compliance - with the flexibility to oversee other depot areas when required
• Build team culture, provide clear direction, and support the development of individuals on your shift
• Liaise with depot management to ensure smooth shift handovers and consistent operational reporting

You’ll Bring

• Proven experience in an operations, logistics, or warehouse supervisory role - home delivery or last-mile experience highly regarded
• Experience managing or coordinating contractor and/or sub-contractor drivers - confident communicator who can keep drivers informed and on track
• A hands-on leadership style - you’re comfortable on the floor and lead by example
• Proficiency with the Arctec system - or strong experience with a comparable delivery management or transport operations platform
• Exposure to WMS systems - beneficial but not essential; we’re more interested in your operational instincts and ability to pick up systems quickly
• Strong planning and organisational skills - able to manage the pace of an early morning operation and stay ahead of issues before they escalation
• Availability to commit to an approx. 3:00-4:00am start, Monday to Friday, with occasional weekend shifts when required

Why Join HDS?

• A genuine operations leadership role with real ownership - you’ll have the autonomy to shape the shift and drive the outcome
• Salaried, full-time Monday to Friday roster with early finish times - enjoy your afternoons
• Supportive depot management team and a growing national logistics business with real career development opportunities
• On-site parking and a fast-paced, high-energy operation where no two days are the same

Company Overview

Home Delivery Services (HDS) is a national logistics and warehousing business supporting customers across Australia with warehousing, distribution and delivery services. We operate in a practical, down-to-earth way and focus on reliability, safety and getting the job done properly. HDS values teamwork, accountability and clear expectations, and we aim to provide a stable and supportive working environment across both operational and office-based roles. As a growing business, we offer consistent work, flexibility where possible, and a straightforward approach to how we operate. People at HDS know what’s expected of them and are supported to do their job well. If you’re looking for a stable, honest workplace with good people, clear expectations and a no-ego culture, HDS is a great place to work.