Operations and Compliance Manager

Patterson Recruitment Pty; Ballarat; Remote; AUD 120,000 - 150,000; Full time

Job summary

Riise Australia, a Ballarat-based NDIS provider, seeks an Operations and Compliance Manager to lead quality and compliance across services and to prepare for the next external audit scheduled for February 2027. You will embed policies and systems, oversee incidents and continuous improvement, and shape the team structure during growth.

The role covers SIL, SDA and home care, with a focus on rostering, reporting, and staff development.

Qualifications

• Experience in quality, compliance or operations management within the NDIS or disability sector.
• Strong written and verbal communication with stakeholders and the Director.
• Tertiary qualification in disability, community services, health, business or related field.
• Current Australian driver’s licence and access to a vehicle.
• Experience with Shiftcare or similar rostering/client management systems.
• Proven ability to lead and develop operational staff during growth.

Responsibilities

• Lead quality and compliance across services, aligning with NDIS standards.
• Plan for and manage the organisation’s next external audit.
• Develop, review and embed policies, procedures and systems.
• Oversee incident reporting, complaints and continuous improvement.
• Manage day-to-day operations across SIL, SDA and home care services.
• Lead, supervise and develop staff including performance management.
• Support Shiftcare reimplementation and rostering/reporting.
• Build relationships with coordinators, participants, families and stakeholders.
• Provide operational reporting and recommendations to the Director.

Skills

NDIS/Disability sector experience

People leadership

Policy & compliance understanding

Communication skills

Driver's license

Education

Bachelor's degree or equivalent in disability, community services, health, business or related discipline

Tools

Shiftcare rostering system

Job description

Reporting directly to the Director, the Operations and Compliance Manager holds accountability for quality, compliance and day-to-day operations across the organisation. The role leads preparation for the organisation's next audit, scheduled for February 2027, and embeds the systems, policies and practices that support consistent, high-quality participant outcomes.

The position carries direct leadership responsibility for existing operational staff and will shape the structure of the team as the organisation grows. The role works alongside consultants currently supporting a reimplementation of Shiftcare and a broader review of business systems. This is a remote position, with an expectation of regular attendance across the Ballarat homes.

Key responsibilities

Lead quality and compliance across all services, maintaining conformance with the NDIS Practice Standards and Quality and Safeguarding Framework

Plan, prepare for and manage the organisation's next external audit

Develop, review and embed policies, procedures and operational systems

Manage incident reporting, complaints, restrictive practices and continuous improvement processes

Oversee day-to-day operations across SIL, SDA and home care services

Lead, supervise and develop operational staff, including capability building and performance management

Support the reimplementation of Shiftcare and the establishment of consistent rostering and operational reporting

Build and maintain relationships with support coordinators, participants, families and external stakeholders

Provide operational reporting and recommendations to the Director

About you

Demonstrated experience in a quality, compliance or operations management role within the NDIS or disability sector

Working knowledge of the NDIS Practice Standards and the NDIS Quality and Safeguarding Framework

Experience preparing for and managing NDIS audits

Experience developing and implementing policies, procedures and operational systems

Demonstrated people leadership experience, including supervision and development of staff

Strong written and verbal communication skills, with the ability to engage confidently with a Director and external stakeholders

Tertiary qualification in disability, community services, health, business or a related discipline

Current Australian driver's licence and access to a vehicle

Experience with Shiftcare or a comparable rostering and client management system (desirable)

Experience within a small to medium provider during a period of growth (desirable)

About us

Riise Australia is a registered NDIS provider based in Ballarat, delivering Supported Independent Living, Specialist Disability Accommodation, Short and Medium Term Accommodation, Individualised Living Options and home care services. The organisation currently supports participants across six homes along with a growing home care client base, and has a clear plan for continued growth over the next two years. Riise is led by a hands-on Director and is building out its leadership team, with new appointments already made in service delivery.

A newly shaped role with genuine scope to build systems and structure from the ground up

Direct reporting line to the Director, with real decision-making authority

Flexible, remote-based working arrangement

Supportive leadership team, including recent appointments in service delivery and external consultants engaged to support business improvement

A growing organisation with a clear plan for the next two years