Service Delivery Manager

Kirinari Community Services; Dubbo; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary on offer (pending Q

Job summary

Kirinari Community Services in Dubbo is seeking a Service Delivery Manager to oversee SIL and drop-in support teams across the region. You will ensure staff engagement, compliance with care plans, and smooth client transitions.

The role requires strong NDIS knowledge, leadership capabilities and budget oversight, with a focus on safety and quality outcomes for participants and staff alike.

Qualifications

• Strong understanding of NDIS standards and QS processes.
• Proven leadership and team development skills.
• Experience coordinating services across disability supports.

Responsibilities

• Oversee performance of SIL and high drop-in support teams.
• Ensure staff adhere to behaviour support plans, IPRPs, medical and personal care.
• Develop rosters, coordinate transitions and relocations, and manage budgets.

Skills

NDIS knowledge

Leadership

Stakeholder relations

Budget management

Staff training

Conflict resolution

Communication

Driver's license

First Aid/CPR

Job description

Benefits:

• Competitive salary on offer (pending qualifications, skills and experience)
• Salary packaging + meals and entertainment
• Annual Leave (5 weeks)
• Learning and development opportunities
• Supportive team environment
• Rewarding career pathways with opportunities for further growth

We are seeking a highly motivated Service Delivery Manager to join our team in Dubbo .

This position is Full-time.

Kirinariis a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employ over 1300 staff in various regions across VIC, Tasmania and NSW.

Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support.

About the Position:

TheService Delivery Manager(SDM) will oversee the performance of our teams across the region in our Supported Independent Living Accommodation (SIL) and High Drop-in Support customers. You will oversee staff performance and ensure that staff are engaging with customers and are following any behaviour support plans, IPRP’s, medical requirements and personal care to ensure customer, staff and community safety and wellbeing.

This position willimplement policies and procedures directed through Head Office and maintain NDIS standardsto ensure a compliant environment across the region. You will develop cost effective SIL Rosters of Care and manage the delivery of services to ensure participants, services and business plan goals are achieved.

You will be responsible for new customer transitions and existing customer relocations including, staff training, organising aids/equipment, mandatory documents, customer/family communication, rosters/roster adjustments, OT assessments, house modifications and physically assisting with the move as required.

About You:

• Strong understanding of NDIS and Q&S
• Strong leadership and development skills with the ability to develop teams
• Strong relationship building skills with customer, family, allied health, OCV, KCS internal and or other stakeholders
• Previous experience is similar position within Human Services/NDIS is highly desirable
• Assisting with responses to NDIS Q&S and or other statutory bodies
• Understanding financial budget for each customer
• Strong conflict resolution skills/exp
• Strong interpersonal communication skills
• Ability to obtain a NDIS Worker Screening Clearance and NSW Working with Children's check
• Ability to obtain a First Aid and CPR certificate before commencement
• Current Driver's License

Desirable:

• Relationship and communication with union delegates
• HR investigations (internal & external)
• Understanding Australian worker's legislation (Fairwork, national employment standard)
• Full understanding of audit parameters

Applications will close on Friday 28th October 2026 at 5pm.

Due to the high volume of applications, the interview/recruitment process will commence before the closing date.

You must have the right to live and work in Australia.

Kirinari embrace Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourage applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds. People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us