NDIS Manager

Biala Services Inc; Newcastle-Maitland; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Employee Assistance Program

Professional development programs

Job summary

Biala Services is seeking an NDIS Manager to lead the design and delivery of our community access, 1:1 supports and SIL housing programs. You will own intake, planning, budgeting, and compliance, while frontline leaders execute day-to-day service delivery.

The role requires strong staff leadership, robust governance, and a proactive approach to risk, with a focus on quality outcomes for participants and families. On-site leadership with weekend on-call alignment is expected.

Qualifications

• Ability to work a Full time 38 hour week and participate in the weekend on-call roster (approximately one weekend every 6–8 weeks).
• Proven experience in an NDIS, disability, or community services leadership role.
• Sound working knowledge of the NDIS Act, NDIS Quality and Safeguarding Framework and NDIS Practice Standards.
• Experience managing budgets, rosters and staff performance, ideally under the SCHADS Award.
• A track record of leading through and empowering frontline leaders.
• Strong written and verbal communication skills, with experience reporting to senior leadership or a Board.
• Confident managing a client caseload, with strong case notes, documentation and reporting practices.
• Current NDIS Worker Screening Check (or willingness to obtain), current driver's licence, National Police Clearance, and Working with Children Check where required.
• Relevant tertiary qualification in disability, community services, social work or a related field is desirable but not essential.

Responsibilities

• Design the community activity program and model of care for the SIL house.
• Research, cost and submit activities and venues for CEO approval.
• Analyse participant needs, interests and capabilities to inform program calendars and individual plans.
• Own end-to-end intake for new participants, including timely follow-up on referrals and assessments.
• Ensure client information and service agreements are complete, current and correctly recorded.
• Lead development and regular review of individual care plans in consultation with frontline leads.
• Set, monitor and report on budgets for the community program and the SIL house.
• Set the weekly SIL grocery/meal budget and review actual spend.
• Review activity costings to ensure they stay within allocated budgets.
• Take part in the annual budget planning cycle.
• Lead, supervise and develop the CA Group Lead, Shift Leaders and SIL Key Workers.
• Collaborate with the Roster Officer to ensure all shifts are covered and appropriately ratioed, adjusting rosters as needed within SCHADS Award rules.
• Conduct regular supervision and performance reviews; identify and coordinate training needs (e.g. behaviour management plans, medication competency), retaining sign-off.
• Manage conflict resolution and escalated staffing issues promptly.
• Participate in the weekend on-call roster (approximately one weekend every 6–8 weeks).
• Own the consolidated risk register and compliance framework across programs and services, maintained in discussion with the CEO.
• Escalate and investigate reportable incidents in line with Biala's policies.
• Lead resolution of complaints escalated beyond first-line handling.
• Maintain strong working knowledge of the NDIS Act, NDIS Quality and Safeguarding Framework and NDIS Practice Standards; contribute to positive audit outcomes.
• Compile attendance and program data for monthly CEO and Board reporting.
• Oversee CRM data integrity across the team, drawing on daily entries from the CA Group Lead, Shift Leaders and SIL Key Workers.
• Lead communication with families, carers and Support Coordinators on matters requiring your input.
• Maintain regular, professional contact with allocated clients and promote their active participation in case planning and decision-making.
• Effectively manage an allocated caseload, prioritising high-risk and time-sensitive matters appropriately.
• Ensure case notes, reports, assessments and other documentation are accurate, comprehensive and completed within required timeframes.

Skills

NDIS leadership

Budget management

Staff leadership

Stakeholder communication

Caseload management

Policy & compliance

Education

Tertiary qualification in disability/community services or related field

Tools

CRM system

Job description

As the NDIS Manager, you'll hold overall accountability for our NDIS programs; Community Access, 1:1 supports and our SIL houses. You'll own program design, participant intake and planning, budgeting, staff leadership and compliance, while our Community Access Group Lead, Shift Leaders and SIL Key Workers lead the day-to-day, on-the-ground delivery. This is a role for someone who leads through others: setting direction, building capability and holding the quality and compliance bar, rather than running shifts yourself.

Key Responsibilities

Program Design & Planning

Design the community activity program and set the overall model of care for the SIL house.

Research, cost and submit new activities and venues for CEO approval.

Analyse participant needs, interests and capabilities to inform program calendars and individual plans.

Client Intake, Assessment & Individual Planning

Own end-to-end intake for new participants, including timely follow-up on referrals and assessments.

Ensure client information and service agreements are complete, current and correctly recorded.

Lead development and regular review of individual care plans in consultation with frontline leads.

Budget & Resourcing

Set, monitor and report on budgets for the community program and the SIL house.

Set the weekly SIL grocery/meal budget and review actual spend.

Review activity costings to ensure they stay within allocated budgets.

Take part in the annual budget planning cycle.

Lead, supervise and develop the CA Group Lead, Shift Leaders and SIL Key Workers.

Collaborate with the Roster Officer to ensure all shifts are covered and appropriately ratioed, adjusting rosters as needed within SCHADS Award rules.

Conduct regular supervision and performance reviews; identify and coordinate training needs (e.g. behaviour management plans, medication competency), retaining sign-off.

Manage conflict resolution and escalated staffing issues promptly.

Participate in the weekend on-call roster (approximately one weekend every 6–8 weeks).

Own the consolidated risk register and compliance framework across programs and services, maintained in discussion with the CEO.

Escalate and investigate reportable incidents in line with Biala's policies.

Lead resolution of complaints escalated beyond first-line handling.

Maintain strong working knowledge of the NDIS Act, NDIS Quality and Safeguarding Framework and NDIS Practice Standards; contribute to positive audit outcomes.

Reporting & Governance

Compile attendance and program data for monthly CEO and Board reporting.

Oversee CRM data integrity across the team, drawing on daily entries from the CA Group Lead, Shift Leaders and SIL Key Workers.

Case Management

Lead communication with families, carers and Support Coordinators on matters requiring your input.

Maintain regular, professional contact with allocated clients and promote their active participation in case planning and decision-making.

Effectively manage an allocated caseload, prioritising high-risk and time-sensitive matters appropriately.

Ensure case notes, reports, assessments and other documentation are accurate, comprehensive and completed within required timeframes.

About you

Ability to work a Full time 38 hour week and participate in the weekend on-call roster (approximately one weekend every 6–8 weeks).

Proven experience in an NDIS, disability, or community services leadership role.

Sound working knowledge of the NDIS Act, NDIS Quality and Safeguarding Framework and NDIS Practice Standards.

Experience managing budgets, rosters and staff performance, ideally under the SCHADS Award.

A track record of leading through and empowering frontline leaders.

Strong written and verbal communication skills, with experience reporting to senior leadership or a Board.

Confident managing a client caseload, with strong case notes, documentation and reporting practices.

Current NDIS Worker Screening Check (or willingness to obtain), current driver's licence, National Police Clearance, and Working with Children Check where required.

Relevant tertiary qualification in disability, community services, social work or a related field is desirable but not essential.

What We Offer

Not-for-profit salary packaging to boost your take home pay.

Access to the Biala Employee Assistance Program.

Access to professional development programs.

A genuinely values driven, community focused team.

Autonomy to shape programs and services, backed by a supportive CEO and leadership team.

If you have any questions about the role please email ************@biala.com.au