Operations Analyst

CFC Underwriting; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

CFC Underwriting in Melbourne is seeking an Operations Analyst to strengthen its insurance operations team. Reporting to the Compliance & Operations Manager, you will support reporting, testing, and workflow improvements across Compliance, Claims and related areas.

The role requires a bachelor degree, strong IT skills, Excel proficiency, and excellent analytical and communication abilities. You will map processes, run UAT, produce insights, and collaborate with stakeholders to drive efficiency

Qualifications

• Bachelor's degree or higher required.
• Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel.
• Excellent analytical, reporting and data management skills.
• High attention to detail with strong organisational and time management abilities.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Ability to take ownership, use initiative and manage competing priorities.
• Experience in data analysis, reporting or operational support roles is highly regarded.
• Experience in financial services or insurance is advantageous.
• Exposure to system testing, process mapping, workflow improvement, compliance, claims or underwriting operations would be beneficial.

Responsibilities

• Producing accurate operational reporting and data analysis, including binder-related reporting.
• Conducting user acceptance testing (UAT) and other testing for new systems, enhancements and process changes.
• Analysing and supporting the resolution of system, process and operational issues.
• Supporting new systems and processes that enable revenue growth and strategic initiatives.
• Mapping, documenting and improving operational workflows and procedures.
• Identifying opportunities for system enhancement, automation and control improvements.
• Supporting data integrity and operational initiatives across Compliance, Claims and other business areas.
• Collaborating with stakeholders across the business to support change and continuous improvement.
• General administration and office duties as required.

Skills

Analytical skills

Reporting

Data management

Attention to detail

Time management

Communication

Stakeholder engagement

Problem solving

Ownership

Prioritization

Education

Bachelor's degree or higher

Tools

Microsoft Excel

Job description

Are you a detail-oriented and analytical professional looking to build your career in insurance operations? We are seeking a proactive and highly organised Operations Analyst to join our Melbourne team.

About the role:

Reporting to the Compliance & Operations Manager and working closely with the Operations Specialist, you'll provide dedicated Business Enablement support across CFC Australia's operational functions. Through reporting, system and process testing, issue resolution and workflow improvement, you'll help strengthen operational effectiveness and support Australian growth and strategic initiatives.

Why Join Us?

This is an opportunity to grow your career in a supportive and collaborative environment that values innovation, reliability and continuous improvement. You'll gain exposure to a broad range of operational activities while working alongside experienced professionals in a business that's redefining insurance.

If you're an analytical thinker with strong attention to detail and a passion for problem-solving, we'd love to hear from you.

Responsibilities Include:

• Producing accurate operational reporting and data analysis, including binder-related reporting
• Conducting user acceptance testing (UAT) and other testing for new systems, enhancements and process changes
• Analysing and supporting the resolution of system, process and operational issues
• Supporting new systems and processes that enable revenue growth and strategic initiatives
• Mapping, documenting and improving operational workflows and procedures
• Identifying opportunities for system enhancement, automation and control improvements
• Supporting data integrity and operational initiatives across Compliance, Claims and other business areas
• Collaborating with stakeholders across the business to support change and continuous improvement
• General administration and office duties as required

About You:

• Tertiary qualification (Bachelor's degree or higher)
• Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel
• Excellent analytical, reporting and data management skills
• High attention to detail with strong organisational and time management abilities
• Excellent communication, stakeholder engagement and problem-solving skills
• Ability to take ownership, use initiative and manage competing priorities
• Experience in data analysis, reporting or operational support roles is highly regarded
• Experience in financial services or insurance is advantageous
• Exposure to system testing, process mapping, workflow improvement, compliance, claims or underwriting operations would be beneficial

Why you'll love working for CFC:

• We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:
• Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
• ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
• Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
• Annual end of financial year and end of calendar year events, in addition to social club arrangements
• Optional annual charity volunteering day, facilitated by us
• 3 additional personal leave days per year – for whatever you need
• Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you