Insurance Ops Analyst: Data, Testing & Process Improvement

CFC Underwriting; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

CFC Underwriting in Melbourne is seeking an Operations Analyst to strengthen its insurance operations team. Reporting to the Compliance & Operations Manager, you will support reporting, testing, and workflow improvements across Compliance, Claims and related areas.

The role requires a bachelor degree, strong IT skills, Excel proficiency, and excellent analytical and communication abilities. You will map processes, run UAT, produce insights, and collaborate with stakeholders to drive efficiency

Qualifications

• Bachelor's degree or higher required.
• Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel.
• Excellent analytical, reporting and data management skills.
• High attention to detail with strong organisational and time management abilities.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Ability to take ownership, use initiative and manage competing priorities.
• Experience in data analysis, reporting or operational support roles is highly regarded.
• Experience in financial services or insurance is advantageous.
• Exposure to system testing, process mapping, workflow improvement, compliance, claims or underwriting operations would be beneficial.

Responsibilities

• Producing accurate operational reporting and data analysis, including binder-related reporting.
• Conducting user acceptance testing (UAT) and other testing for new systems, enhancements and process changes.
• Analysing and supporting the resolution of system, process and operational issues.
• Supporting new systems and processes that enable revenue growth and strategic initiatives.
• Mapping, documenting and improving operational workflows and procedures.
• Identifying opportunities for system enhancement, automation and control improvements.
• Supporting data integrity and operational initiatives across Compliance, Claims and other business areas.
• Collaborating with stakeholders across the business to support change and continuous improvement.
• General administration and office duties as required.

Skills

Analytical skills

Reporting

Data management

Attention to detail

Time management

Communication

Stakeholder engagement

Problem solving

Ownership

Prioritization

Education

Bachelor's degree or higher

Tools

Microsoft Excel

Job description

CFC Underwriting in Melbourne is seeking an Operations Analyst to strengthen its insurance operations team. Reporting to the Compliance & Operations Manager, you will support reporting, testing, and workflow improvements across Compliance, Claims and related areas.

The role requires a bachelor degree, strong IT skills, Excel proficiency, and excellent analytical and communication abilities. You will map processes, run UAT, produce insights, and collaborate with stakeholders to drive efficiency