Lending Operations Officer

Export Finance Australia; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Generous leave provisions

18 weeks paid parental leave

Fitness Passport

Gender affirmation leave

Job summary

Export Finance Australia is seeking a Manager, Lending Operations in Sydney to oversee efficient administration and operational management of lending facilities. The role focuses on transaction processing, record maintenance, portfolio monitoring, data checks and stakeholder support, ensuring accurate processing within approved documentation and control requirements.

The position is full-time and permanent with a hybrid work arrangement, offering opportunities to support Australian exporters and

Qualifications

• 5+ years in a lending operations environment.
• Experience in lending operations, banking, credit administration or loan servicing.
• Tertiary qualifications in a relevant discipline are advantageous but not essential.
• Strong attention to detail and ability to work within operational controls.
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook).
• Excellent verbal and written communication; highly organised and deadline-driven.

Responsibilities

• Review facility documents and drawdown requests for operational approval.
• Process drawdowns, repayments, rollovers, disbursements and fees per docs.
• Support amendments and post-settlement changes with timely escalation.
• Maintain accurate customer, facility and exposure records.
• Monitor maturities, reviews, utilisation and repayment schedules.
• Prepare operational and month-end reports and reconcile data.
• Coordinate with Portfolio Management, Finance and Treasury to support processing.

Skills

Lending operations

Attention to detail

Microsoft Office

Communication

Organisation

Education

Tertiary qualifications advantageous

Tools

Excel

Word

PowerPoint

Outlook

Job description

• Join an organisation that has been proudly recognised and certified as a Great Place to Work for five consecutive years
• Hybrid work environment
• Play an impactful role in financing Australian exports and interests

ABOUT OUR ORGANISATION

Location: Sydney

Role Type: Full-time, Permanent

For almost 70 years, Export Finance Australia has helped Australian businesses grow and succeed internationally with finance to secure opportunities, expand into new markets and diversify their presence. We support critical minerals and defence sectors, finance projects that strengthen economic resilience and advance net zero, and back Australian investment in sustainable infrastructure.

Working with banks, other Government agencies and international partners, we back Australia’s exporters, supply chain businesses and industries, contributing to a more stable and prosperous Indo-Pacific while advancing Australia’s trade, investment and economic security objectives.

The Manager, Lending Operations supports the effective administration and operational management of EFA lending facilities, with a focus on Institutional transactions and the broader Business Finance lending portfolio.

The role is responsible for coordinating and completing lending operations activities across the facility lifecycle, including transaction processing, record maintenance, portfolio monitoring, data checks and stakeholder support. Working closely with Portfolio Management, Finance, Treasury and other internal stakeholders, the role helps ensure lending activity is processed accurately, in accordance with approved documentation, procedures, delegated authorities and control requirements.

The Manager, Lending Operations also supports the operational review of facility, security and exposure information to support sound operational decisions, timely issue resolution and accurate portfolio management. The role contributes to reliable customer and stakeholder outcomes by identifying exceptions, escalating issues appropriately, maintaining high-quality records and supporting continuous improvement in lending operations processes

Lending Operations and Transaction Processing

• Review facility documentation and transaction requests from an operational perspective to confirm approved terms, conditions, drawdown requirements and supporting information before processing.
• Process drawdowns, repayments, rollovers, disbursements, fees, bond transactions and other facility events in accordance with approved documentation, procedures and delegated authorities.
• Support amendments, repricing, extensions, restructures and other post-settlement changes, escalating discrepancies, incomplete information and operational concerns promptly.

Facility Administration and Portfolio Support

• Maintain accurate customer, facility, transaction and exposure records to support operational, audit, reporting and portfolio management requirements.
• Monitor maturities, repayment schedules, annual reviews, utilisation levels and other key facility events, escalating exceptions where required.
• Administer bond and other lending facilities across their lifecycle, including related transactions, repayments, discharges and closures, with records and documentation appropriately updated and retained.

Operational Risk, Controls and Compliance

• Review financial, facility, security and exposure information to identify discrepancies, exceptions and operational risks, escalating issues through established processes.
• Maintain complete audit trails and supporting documentation for operational activities.

Reporting, Data and Continuous Improvement

• Prepare operational and month-end reports, perform reconciliations, validate facility, exposure and transaction data, and investigate discrepancies.

Stakeholder and Customer Support

• Build effective relationships and coordinate with Portfolio Management, Finance, Treasury and other internal and external stakeholders to support transaction processing and facility administration.

QUALIFICATIONS & SKILLS

Qualifications

• 5+ years working within a lending operations environment
• Relevant experience in lending operations, banking, credit administration, settlements or loan servicing.
• Tertiary qualifications in a relevant discipline are advantageous but not essential.
• Strong attention to detail and ability to work within operational controls.
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication
• Highly organised with the ability to manage multiple transactions and meet deadlines.

Even if you haven’t ticked every box but this role resonates with you, don't rule yourself out just yet, we'd love to hear from you!

OUR BENEFITS & CULTURE

We are small enough to have an impact, BIG enough to make a world of difference and it starts with our people.

We support flexible working and pride ourselves in fostering a culture that is inclusive, diverse and collaborative. We are proud to be certified as a Great Place to Work, recognised on the 2023 AFR BOSS Best Places to Work list and listed as one of Australia’s Best Workplaces for Women in 2025.

In line with our commitment to our people, we have a comprehensive array of benefits available to our employees:

• Generous leave provisions (e.g. Annual Wellbeing day) & leave purchase opportunities
• 18 weeks paid parental leave for primary care givers
• Thorough induction onboarding program
• Fitness Passport along with other Health & Wellbeing initiatives
• Gender affirmation leave
• Income Protection Insurance
• Community volunteering
• and many more!

Our headoffice is based in Sydney CBD, and we have a national presence across Melbourne, Canberra, Brisbane, Perth and Adelaide.

ELIGIBILITY

Australian Citizenship - To be eligible to apply for this position, applicants must hold Australian Citizenship at the time of application.

Security Clearance - To be eligible to apply for this position, applicants must be able to obtain and maintain a Baseline security clearance.

We invite and welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

If you are a candidate with a disability, let us know how we can provide you with additional support.

ABOUT EXPORT FINANCE AUSTRALIA

Export Finance Australia is Australia’s export credit agency.

The reason our people join us, stay with us and growth with us is because they wholeheartedly believe in our purpose. They can see the impact we create for our customers.

We are a highly purpose-driven organisation. We seek to create an inclusive culture that values our customers and employees. Our people are expected to champion this and play a key role in achieving those outcomes. In working towards our strategy, our people display our IMPACT leadership behaviours … … … … … … … … … … … … … … … … … … … .

For more information about us, please refer to our website.

Applications from recruitment agencies will not be considered on this occasion.