Operations Admin Officer: Dispatch, Scheduling & Support

Service Stream Energy & Water; City of Hobart; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Recognition programs

Mornington office location

Career development

Team environment

Job summary

Service Stream's TechSafe division seeks an Administration Officer in Mornington to support scheduling, customer support, and field workforce coordination. Based in Tasmania, you will report to the Operations Manager and contribute to efficient operations across TechSafe contracts.

Ideal candidates will have a year of admin experience, strong MS Office skills, and excellent organisational abilities in a fast-paced, customer-focused environment.

Qualifications

• 12 months' experience in an office-based administrative role
• Proficiency with Microsoft Office applications
• Strong organisational and administrative skills
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to handle sensitive information with discretion
• Ability to work autonomously and manage competing priorities

Responsibilities

• Coordinate and dispatch work to field technicians and redistribute tasks as required
• Provide support for inbound customer calls and enquiries
• Monitor and manage work activities against KPIs
• Liaise with and provide administrative support to field-based employees
• Allocate ad hoc jobs including faults, service requests and appointments
• Deliver high levels of customer service and maintain satisfaction
• Assist with billing, invoicing and related administrative processes
• Schedule and coordinate jobs efficiently
• Perform accurate data entry and maintain database records
• Conduct outbound calls to prospective customers and clients

Skills

Organisational skills

Attention to detail

Communication skills

Discretion

Autonomy

Prioritisation

Customer service

Tools

Word

Excel

Outlook

Job description

Service Stream's TechSafe division seeks an Administration Officer in Mornington to support scheduling, customer support, and field workforce coordination. Based in Tasmania, you will report to the Operations Manager and contribute to efficient operations across TechSafe contracts.

Ideal candidates will have a year of admin experience, strong MS Office skills, and excellent organisational abilities in a fast-paced, customer-focused environment.