Administration Officer

Service Stream; City of Hobart; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Reward and recognition programs

Modern Mornington office location

Career development opportunities

Supportive and collaborative team

Job summary

Service Stream's TechSafe division in Tasmania seeks an Administration Officer to support job scheduling, customer enquiries, and field workforce coordination. Based in Mornington, you will assist with billing, data entry, and KPI monitoring to keep operations running smoothly.

You will bring at least 12 months of office administration experience, excellent Microsoft Office skills, and strong organisational abilities. This role offers a supportive team and a clear pathway for career development.

Qualifications

• Minimum 12 months' experience in an office-based administrative role
• Strong proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Excellent organisational and administrative skills
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information with discretion
• Ability to work autonomously and manage competing priorities

Responsibilities

• Coordinate and dispatch work to field technicians, including reallocating and redistributing tasks as required
• Provide support for inbound customer calls and enquiries
• Monitor and manage work activities against predetermined KPIs
• Liaise with and provide administrative support to field-based employees
• Allocate ad hoc jobs, including faults, service requests, and appointments
• Deliver exceptional customer service and maintain high levels of customer satisfaction
• Assist with billing, invoicing, and related administrative processes
• Schedule and coordinate jobs efficiently
• Perform accurate data entry and maintain database records
• Conduct outbound calls to prospective customers and clients

Skills

Organisation

Communication

Attention to detail

Discretion

Autonomy

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Primary Location

TAS - Mornington - Jannah Court

Job Description Summary

Looking for a career in administration with a leading essential services provider? Join our TechSafe team and play a key role in job scheduling, customer support, and field workforce coordination.

About the Role

Service Stream's TechSafe division is seeking an Administration Officer to join our Tasmania team. Reporting to the Operations Manager, you will provide administrative support across TechSafe contracts and help ensure the efficient coordination of field operations.

Based in our modern Mornington office, this is an excellent opportunity for a motivated and organised professional looking to develop their career within a leading essential services provider.

Key Responsibilities

• Coordinate and dispatch work to field technicians, including reallocating and redistributing tasks as required
• Provide support for inbound customer calls and enquiries
• Monitor and manage work activities against predetermined KPIs
• Liaise with and provide administrative support to field-based employees
• Allocate ad hoc jobs, including faults, service requests, and appointments
• Deliver exceptional customer service and maintain high levels of customer satisfaction
• Assist with billing, invoicing, and related administrative processes
• Schedule and coordinate jobs efficiently
• Perform accurate data entry and maintain database records
• Conduct outbound calls to prospective customers and clients

About You

To be successful in this role, you will have:

• Minimum 12 months' experience in an office-based administrative role
• Strong proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Excellent organisational and administrative skills
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information with discretion
• Ability to work autonomously and manage competing priorities

Why Join Us?

At Service Stream and TechSafe, we're continually evolving, growing, and adapting to remain a leading provider of services across the telecommunications and utilities sectors. We are committed to supporting our people and providing opportunities for career growth and development.

Benefits include:

• Competitive salary
• Reward and recognition programs
• Modern Mornington office location
• Career development opportunities
• Supportive and collaborative team environment

About Us

Service Stream is an ASX-listed company delivering essential services across telecommunications, utilities, transport, defence, and social infrastructure sectors throughout Australia. We specialise in the design, construction, maintenance, and operation of critical network infrastructure, providing end-to-end engineering and asset management solutions to leading blue-chip clients.

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ individuals, veterans, and people from diverse cultural backgrounds.

Please note: Service Stream does not accept unsolicited resumes from recruitment agencies or labour hire companies.

Department

Administration