Administration Scheduling Officer

Service Stream; City Of Canning; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Established reputation

Reward & recognition

Supportive team environment

Job summary

Service Stream's TechSafe division seeks an Administration Scheduling Officer in Welshpool, WA, permanent full-time. You will support contract administration, scheduling, invoicing and stakeholder liaison to ensure smooth operations.

Reporting to the Operations Manager, the role requires strong customer service, high attention to detail and the ability to work autonomously within a team while meeting KPIs and delivering excellent client outcomes.

Qualifications

• Excellent customer service and communication skills.
• High attention to detail and accuracy in handling tasks.
• Clear written and verbal communication.
• Ability to work autonomously and as part of a team.
• Excellent organisational and time-management abilities.
• Proficient in MS Office (Word, Excel, Outlook).
• Discretion with sensitive and confidential information.
• Proactive, professional, and accountable.

Responsibilities

• Allocate, dispatch and redistribute work to the field.
• Assist with inbound reception calls and queries.
• Manage work to pre-determined KPIs.
• Liaise with field resources and provide support.
• Deliver excellent customer service and client satisfaction.
• Handle billing and invoicing administrative duties.

Skills

Customer service

Attention to detail

Verbal & written communication

Autonomous & collaborative

Organisational skills

MS Office proficiency

Tools

MS Office

Excel

Outlook

Job description

Primary Location WA - Welshpool Job Description Summary A rare and exciting opportunity to join TechSafe's National division, working closely with the wider administration team to provide contract support.

About the Role Service Stream's TechSafe division are currently seeking an Administration Scheduling Officer to join our team on a Permanent Full-Time basis, based in Welshpool WA. Reporting directly to the Operations Manager, you will be responsible for performing administrative duties to support TechSafe's contracts which includes duties dedicated to our renewable energies sector.

Nature of position: Permanent, Full Time Role Location: Welshpool, WA Reporting Line: Operations Manager

Key Responsibilities & Duties

• Ensure the smooth delivery of administrative duties including allocating, dispatching and redistributing work to the field
• Provide assistance with inbound reception calls and queries
• Understand and manage all work to pre-determined KPIs
• Liaise and provide support to field resources
• Provide excellent customer service ensuring maximum customer satisfaction
• Administration duties linked to billing and invoicing

This opportunity will suit a highly motivated and outcome driven individual who has a passion for delivering positive client outcomes, and a knack for effective stakeholder engagement.

About You

• Essential Great customer service
• Essential High attention to detail
• Essential Sound written and verbal communications skills
• Essential Ability to work autonomously and collaboratively as part of a team
• Essential Excellent organisational and time management skills
• Essential Competencies in MS Office products Word, Excel and Outlook
• Essential Ability to work discretely with sensitive and confidential information
• Essential Positive, proactive and professional approach and willingness to "own the job" until completion
• Desirable Experience in an office environment
• Desirable Experience with allocation and scheduling of work packs

Why Work For Us?

TechSafe are Australia's largest electrical compliance and inspections business supporting Government Departments and Regulators nationally.

Service Stream and TechSafe are forever changing, growing and adapting to ensure we remain a leading services provider within the Utilities and Telecommunications industries - providing new challenges and development opportunities for our teams.

We value our employees and their success.

Benefits of joining us:

• Established performance and reputation
• Focus on reward and recognition
• Supportive team environment

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.

Service Stream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.

Service Stream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.