Admin & Dispatch Coordinator — Field Operations

Service Stream Energy & Water; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Modern Mornington office location

Career development opportunities

Supportive and collaborative team

Job summary

Service Stream Energy & Water is seeking an Administration Officer based in our Mornington office to support TechSafe contracts and coordinate field operations. You will assist with scheduling, customer support, and data entry, enabling efficient dispatch and service delivery.

Reporting to the Operations Manager, you will contribute to KPI monitoring, billings processes, and provide confidential administrative support in a dynamic essential services environment.

Qualifications

• Minimum 12 months' experience in an office-based administrative role.
• Proficiency in Word, Excel, Outlook.
• Excellent organisational and administrative skills.
• High attention to detail and accuracy.
• Strong written and verbal communication.
• Ability to handle sensitive and confidential information with discretion.
• Ability to work autonomously and manage competing priorities.

Responsibilities

• Coordinate and dispatch work to field technicians, including reallocating and redistributing tasks as required.
• Provide support for inbound customer calls and enquiries.
• Monitor and manage work activities against predetermined KPIs.
• Liaise with and provide administrative support to field-based employees.
• Allocate ad hoc jobs, including faults, service requests, and appointments.
• Deliver exceptional customer service and maintain high levels of customer satisfaction.
• Assist with billing, invoicing, and related administrative processes.
• Schedule and coordinate jobs efficiently.
• Perform accurate data entry and maintain database records.
• Conduct outbound calls to prospective customers and clients.

Skills

Microsoft Office

Organisational skills

Communication skills

Attention to detail

Autonomy

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Service Stream Energy & Water is seeking an Administration Officer based in our Mornington office to support TechSafe contracts and coordinate field operations. You will assist with scheduling, customer support, and data entry, enabling efficient dispatch and service delivery.

Reporting to the Operations Manager, you will contribute to KPI monitoring, billings processes, and provide confidential administrative support in a dynamic essential services environment.