Operations & Admin Coordinator — Growth, Brand-New Office

BC & CD Sales Pty Ltd atf M&M Sales Trust; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Brand-new office & warehouse

Supportive team culture

Growing family-owned business

Job summary

BC & CD Sales Pty Ltd atf M&M Sales Trust on the Gold Coast is seeking an Administration & Customer Service Coordinator. The role is full-time in Helensvale, Monday to Friday, with a brand-new office and warehouse and a supportive team culture.

You will manage customer inquiries, install bookings, accounts, stock coordination and general office administration while working closely with owners and the sales team.

Qualifications

• 3+ years of experience in administration, bookkeeping, customer service coordination or similar office role.
• Excellent written and verbal communication skills.
• Friendly, professional phone manner and strong organisational abilities.

Responsibilities

• Delivering exceptional customer service via phone, email and ongoing customer communication.
• Coordinating installation bookings, plumbers and customers to ensure a smooth and professional experience.
• Managing customer enquiries, follow-ups and after-sales support.
• Maintaining accurate customer records and managing our CRM system (Go High Level).
• Processing sales orders, invoices, purchase orders and other administrative documentation.
• Processing accounts payable, accounts receivable, daily bank reconciliations and general bookkeeping using Xero.
• Liaising with external accountants and BAS agents to support monthly and year-end reporting.
• Monitoring and managing stock levels across multiple warehouse locations using Lecxa.
• Tracking job progress and proactively following up outstanding tasks to ensure nothing falls through the cracks.
• Supporting suppliers, tradespeople and the wider team with day-to-day operational requirements.
• Maintaining accurate records, organised systems and efficient workflows.
• Identifying opportunities to improve processes and help the business operate more effectively.

Skills

Organisational skills

Attention to detail

Communication skills

Customer service

Problem solving

Tools

Xero

Go High Level

Job description

BC & CD Sales Pty Ltd atf M&M Sales Trust on the Gold Coast is seeking an Administration & Customer Service Coordinator. The role is full-time in Helensvale, Monday to Friday, with a brand-new office and warehouse and a supportive team culture.

You will manage customer inquiries, install bookings, accounts, stock coordination and general office administration while working closely with owners and the sales team.