oOh! Works Operations Office Lead

OOH Media Corporation; North Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Modern offices & amenities

Competitive salary & bonus potential

Career development & learning

Job summary

oOh!media is seeking an oOh! Works Operations Office Lead to own the execution of the project plan and drive audit and monitoring programmes.

You will lead the operations office, ensuring operating rhythm and cross-department information flow keeps work on time and within budget. You will oversee playbook audits, provide decisive reporting tied to KPIs, and maintain documentation while driving cross-functional influence without formal authority.

Qualifications

• Proven experience running an audit, quality-assurance, or process-compliance programme in an operational or delivery environment.
• Demonstrated capability to redesign business processes to reduce hand-offs or cycle times.
• Strong documentation discipline with a single source of truth and actionable operational reporting.
• Ability to influence cross-functional teams through evidence and credibility without formal authority.
• Knowledge of stage-gated delivery models (Bid-to-Build or equivalent) and asset-intensive or OOH operations.

Responsibilities

• Hold the operating cadence (stage-gate reviews, status forums, exception reviews) to keep work on time and within budget.
• Execute a structured audit and monitoring programme across all states against the Playbook stages and gates.
• Produce compliance and gate-effectiveness reporting tied to KPIs for leadership decisions.
• Maintain Playbook documentation, audit checklists, and process maps with version control.
• Drive Playbook adoption and process discipline across cross-functional teams.
• Provide program office support to the Group Director, oOh! Works, managing plan compliance.

Skills

Audit & QA

Cross-functional influence

Documentation & reporting

Education

Tertiary qualification in business/operations/quality

Process or audit accreditation (Lean/Six Sigma/internal audit)

Job description

We are oOh!media (pronounced “oh!” media).

oOh!media is the #1 Out of Home company in Australia and New Zealand. We exist to make public spaces better and brands unmissable, proudly leading the market with innovation, creativity, data and results. Our network plays an important role in the communities they are located, creating engaging environments that inform, entertain and inspire, while connecting brands with audiences at scale.

We have a unique culture, purpose and set of values that shape how we show up every day. We Win as One. We are Hungry. Always. And we Own It. We are oOh!media, and we are unmissable.

About the opportunity

Employment Type: Full-time, Permanent

Flexibility: A vibrant, collaborative culture with 4 days in the office and flexibility built in

Location: Based in Sydney

We are looking for an oOh! Works Operations Office Lead to own the execution of our project plan and drive our audit and monitoring programme. In this role, you will lead the operations office, holding accountability for our operating rhythm and cross-department information flow so work stays on time and within budget. You will ensure our teams execute the Bid-to-Build Playbook consistently across all states, directly influencing PM Delivery, Warehouse & Planning, Field Force, and Systems & Data without relying on formal authority.

What you’ll be doing

Operating Rhythm & Cross-Department Flow

Hold the operating cadence (stage-gate reviews, status forums, exception reviews) so work stays on time and budget. Keep information flowing across teams and surface stalled or at-risk work before it impacts dates or budgets.

Playbook Audit & Monitoring Programme

Execute a structured audit and monitoring programme against the Bid-to-Build Playbook stages and gates across all states. Sample live projects at Go/No-Go, build-readiness, and formal handover, feeding findings back into process and training.

Decisive Reporting

Produce compliance and gate-effectiveness reporting tied directly to key KPIs (Speed to Revenue, Audit Readiness, Reduced Installation Cost, Reduced Total Cost of Ownership) that leadership can decide from directly.

Knowledge Management & Documentation

Maintain Playbook documentation, audit checklists, and process maps current and version-controlled, codifying decisions to eliminate key-person dependency.

Cross-Functional Influence

Drive Playbook adoption and process discipline across cross-functional teams through credibility and evidence. Escalate systemic process gaps to accountable owners rather than working around them.

Leadership Support

Provide program office support directly to the Group Director, oOh! Works, managing project plan compliance, actions, and follow-ups.

What you’ll bring

Audit & QA Track Record

Proven experience running an audit, quality-assurance, or process-compliance programme in an operational or delivery environment that measurably changed process.

Process Redesign & Optimization

Demonstrated success in business process redesign that cut hand-offs or cycle time with sign-off from operational teams.

Cross-Functional Influence

Proven ability to move cross-functional teams to act through evidence and credibility without positional authority.

Documentation & Reporting Discipline

Strong discipline holding a single source of truth current, paired with fluency in operational reporting that translates audit data into actionable leadership decisions.

Domain Knowledge (Plus)

Working knowledge of a stage-gated delivery model (Bid-to-Build or equivalent) and asset-intensive or out-of-home operations.

Qualifications

Tertiary qualification in business, operations, quality, or a related discipline. Process or audit accreditation (Lean, Six Sigma, internal audit) is desirable.

Benefits and perks

Modern offices with great amenities and easy transport access

Competitive salary and bonus opportunities

Career development and learning opportunities to support your growth

Generous parental leave and wellbeing support, including EAP access via Sonder

Regular team events, social activities, and recognition programs

Wellness initiatives and discounts to support your health and lifestyle

The opportunity to work with leading brands on high-impact, creative campaigns

Proudly recognised with an AWEI Bronze LGBTQ+ inclusion badge.

At oOh!, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQ+ individuals and refugees.

To be considered, applicants must be Australian citizens or permanent residents with full working rights in Australia, and all offers of employment are subject to employer-funded pre-employment checks including police, reference, and work rights verification, with additional checks such as credit, bankruptcy, drug and alcohol screening, or driver’s licence verification required for some roles.