Works Operations Office Lead

oOh!; North Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Modern offices

Competitive salary and bonus

Career development

Generous parental leave

Wellbeing support

Team events and recognition

Access to leading campaigns with top F

Job summary

oOh!media is Australia & New Zealand’s #1 Out of Home company, delivering creative, data-driven campaigns across a wide network. We’re seeking an oOh! Works Operations Office Lead to own project plans and drive our audit and monitoring programme.

You will lead the operations office, govern the operating rhythm, and ensure cross‑department information flows keep work on time and within budget.

Qualifications

• Experience running an audit, QA or process-compliance programme in delivery.
• Experience redesigning processes to reduce hand-offs and cycle time.
• Ability to move cross-functional teams using evidence and credibility.
• Strong documentation and reporting discipline with a single source of truth.
• Knowledge of stage-gated delivery models and asset-intensive operations.
• Tertiary qualification and process or audit accreditation desirable.

Responsibilities

• Maintain operating rhythm with stage-gate reviews and forums to keep work on time and budget.
• Execute audit and monitoring against Bid-to-Build Playbook across states.
• Produce KPI-linked compliance and gate-effectiveness reporting for leadership.
• Maintain current, version-controlled Playbook docs and process maps.
• Drive Playbook adoption across cross-functional teams and escalate gaps.
• Provide program office support to the Group Director, ensuring plan compliance.

Skills

Audit & QA track record

Process redesign

Cross-functional influence

Documentation & reporting discipline

Domain knowledge (stage-gated delivery

Lean/Six Sigma knowledge

Education

Tertiary qualification in business/operations/quality

Lean Six Sigma / internal audit accreditation

Job description

We are oOh!media (pronounced “oh!” media).

oOh!media is the #1 Out of Home company in Australia and New Zealand. We exist to make public spaces better and brands unmissable, proudly leading the market with innovation, creativity, data and results. Our network plays an important role in the communities they are located, creating engaging environments that inform, entertain and inspire, while connecting brands with audiences at scale.

We have a unique culture, purpose and set of values that shape how we show up every day. We Win as One. We are Hungry. Always. And we Own It. We are oOh!media, and we are unmissable.

About the opportunity:

• Employment Type: Full-time, Permanent
• Flexibility: A vibrant, collaborative culture with 4 days in the office and flexibility built in
• Location: Based in Sydney

We are looking for an oOh! Works Operations Office Lead to own the execution of our project plan and drive our audit and monitoring programme. In this role, you will lead the operations office, holding accountability for our operating rhythm and cross-department information flow so work stays on time and within budget. You will ensure our teams execute the Bid-to-Build Playbook consistently across all states, directly influencing PM Delivery, Warehouse & Planning, Field Force, and Systems & Data without relying on formal authority.

What you’ll be doing:

• Operating Rhythm & Cross-Department Flow: Hold the operating cadence (stage-gate reviews, status forums, exception reviews) so work stays on time and budget. Keep information flowing across teams and surface stalled or at‑risk work before it impacts dates or budgets.
• Playbook Audit & Monitoring Programme: Execute a structured audit and monitoring programme against the Bid-to-Build Playbook stages and gates across all states. Sample live projects at Go/No-Go, build-readiness, and formal handover, feeding findings back into process and training.
• Decisive Reporting: Produce compliance and gate-effectiveness reporting tied directly to key KPIs (Speed to Revenue, Audit Readiness, Reduced Installation Cost, Reduced Total Cost of Ownership) that leadership can decide from directly.
• Knowledge Management & Documentation: Maintain Playbook documentation, audit checklists, and process maps current and version-controlled, codifying decisions to eliminate key-person dependency.
• Cross-Functional Influence: Drive Playbook adoption and process discipline across cross-functional teams through credibility and evidence. Escalate systemic process gaps to accountable owners rather than working around them.
• Leadership Support: Provide program office support directly to the Group Director, oOh! Works, managing project plan compliance, actions, and follow-ups.

What you’ll bring:

• Audit & QA Track Record: Proven experience running an audit, quality-assurance, or process-compliance programme in an operational or delivery environment that measurably changed process.
• Process Redesign & Optimization: Demonstrated success in business process redesign that cut hand-offs or cycle time with sign-off from operational teams.
• Cross-Functional Influence: Proven ability to move cross-functional teams to act through evidence and credibility without positional authority.
• Documentation & Reporting Discipline: Strong discipline holding a single source of truth current, paired with fluency in operational reporting that translates audit data into actionable leadership decisions.
• Domain Knowledge (Plus): Working knowledge of a stage-gated delivery model (Bid-to-Build or equivalent) and asset-intensive or out-of-home operations.
• Qualifications: Tertiary qualification in business, operations, quality, or a related discipline. Process or audit accreditation (Lean, Six Sigma, internal audit) is desirable.

Benefits and perks:

• Modern offices with great amenities and easy transport access
• Competitive salary and bonus opportunities
• Career development and learning opportunities to support your growth
• Generous parental leave and wellbeing support, including EAP access via Sonder
• Regular team events, social activities, and recognition programs
• Wellness initiatives and discounts to support your health and lifestyle
• The opportunity to work with leading brands on high-impact, creative campaigns

Proudly recognised with an AWEI Bronze LGBTQ+ inclusion badge.

At oOh!, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQ+ individuals and refugees.

To be considered, applicants must be Australian citizens or permanent residents with full working rights in Australia, and all offers of employment are subject to employer-funded pre-employment checks including police, reference, and work rights verification, with additional checks such as credit, bankruptcy, drug and alcohol screening, or driver’s licence verification required for some roles.