Onsite Support Engineer - Data Centre - NV1

Charterhouse; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Charterhouse in Sydney is partnering with a leading global IT consultancy to recruit an Onsite Support Engineer to support critical data centre operations and Federal enterprise IT environments. This role suits hands-on technicians who enjoy troubleshooting infrastructure issues and working alongside network and engineering teams.

You will join an established technical environment where reliability, attention to detail and strong customer service are essential.

Qualifications

• NV1 security clearance is mandatory.
• 5 days onsite.
• Experience in onsite IT support, data centre operations.
• Strong troubleshooting across hardware, software and infrastructure.

Responsibilities

• Provide hands-on IT support across data centre and office environments.
• Troubleshoot laptops, desktops, applications, peripherals and connectivity issues.
• Support network engineers with switch checks, cabling, patching and troubleshooting.
• Conduct infrastructure health checks across servers, storage, racks and network equipment.
• Assist remote engineering teams with onsite technical activities.
• Support approved patching, firmware updates and routine infrastructure maintenance.
• Manage incidents, service requests and escalations through ITSM platforms.
• Maintain accurate technical documentation, asset records and support procedures.

Skills

Onsite IT support

Infrastructure support

Networking

Switches

Servers

Storage

Microsoft 365

Active Directory

Virtual machines

Device management

ITSM

Incident management

Change control

Communication skills

NV1 clearance

Tools

ITSM platforms

Monitoring tools

Job description

I'm working closely with a leading global IT consultancy to recruit an experienced Onsite Support Engineer to support critical data centre operations and Federal enterprise IT environments.

This is a great opportunity for someone who enjoys hands‑on technical work, troubleshooting infrastructure issues and working alongside network and engineering teams.

You’ll be joining an established technical environment where reliability, attention to detail and strong customer service are essential.

• Current NV1 security clearance is mandatory.
• 5 days onsite

Key Responsibilities

• Provide hands‑on IT support across data centre and office environments.
• Troubleshoot laptops, desktops, applications, peripherals and connectivity issues.
• Support network engineers with switch checks, cable tracing, patching and troubleshooting.
• Conduct infrastructure health checks across servers, storage, racks and network equipment.
• Assist remote engineering teams with onsite technical activities.
• Support approved patching, firmware updates and routine infrastructure maintenance.
• Manage incidents, service requests and escalations through ITSM platforms.
• Maintain accurate technical documentation, asset records and support procedures.

Skills & Experience

• Proven experience in onsite IT support, infrastructure support or data centre operations.
• Good understanding of networking, switches, servers, storage and cabling.
• Experience with Microsoft 365, Active Directory, virtual machines and device management.
• Strong troubleshooting skills across hardware, software and infrastructure.
• Familiarity with ITSM tools, incident management and change control processes.
• Excellent communication skills and a proactive, hands‑on approach.
• Current NV1 security clearance is mandatory.

Experience with infrastructure monitoring, patching, vulnerability remediation or data centre operations will be highly regarded.