Onsite NOC Engineer – Incident Response & SDN Ops

METRIX IT SOLUTIONS INC; Redmond; On-site; AUD 128,000 - 171,000; Full time

Job summary

METRIX IT SOLUTIONS INC. is seeking a Network Operations Center (NOC) Engineer for an onsite contract role in Redmond, WA.

You will join a team delivering Tier 1 support for software-defined network services and work across incidents, monitoring, and on-call rotations. The ideal candidate has 4+ years in network operations or technical support, CCNA or equivalent, and experience with TCP/IP, routing, switching, and monitoring tools such as SolarWinds, Splunk, Grafana, and Datadog.

Qualifications

• 4+ years of Network Operations / NOC / Network Support experience.
• Certified - CCNA Routing & Switching (equivalent certification)
• Strong knowledge of TCP/IP, Routing & Switching
• Experience troubleshooting network incidents, escalations, working with ISP
• Experience in Software Defined Networks and BGP, OSPF Protocols
• Monitoring tools (SolarWinds, Splunk, Grafana, Datadog)

Responsibilities

• Respond to and escalation network-related incidents in a timely manner, diagnosing and troubleshooting network issues, including connectivity problems, performance degradation, and security concerns.
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure, including satellites, gateway sites, and points of presence.
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
• Manage Severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.
• Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures.
• Collaborate with cross-functional teams, including network, software, and security engineers.

Skills

NOC experience

Incident response

Scripting

Networking fundamentals

Education

Bachelor's degree in Electrical/Computer Engineering or equivalent

Tools

SolarWinds

Splunk

Grafana

Datadog

Job description

METRIX IT SOLUTIONS INC. is seeking a Network Operations Center (NOC) Engineer for an onsite contract role in Redmond, WA.

You will join a team delivering Tier 1 support for software-defined network services and work across incidents, monitoring, and on-call rotations. The ideal candidate has 4+ years in network operations or technical support, CCNA or equivalent, and experience with TCP/IP, routing, switching, and monitoring tools such as SolarWinds, Splunk, Grafana, and Datadog.