Onsite IT Support Technician - Deskside & VIP Help

HCL Technologies Limited; Victoria; On-site; AUD 75,000 - 110,000; Full time

Job summary

HCL Technologies is seeking an onsite IT support technician in Australia to provide hands-on assistance for desktops, laptops, printers, and peripherals, ensuring timely incident resolution and high user satisfaction.

You will diagnose hardware and software issues, implement fixes, manage IT assets, and collaborate with service desk and infrastructure teams. A strong grasp of Windows, MS 365, Active Directory, and basic networking is essential.

Qualifications

• Experience providing onsite IT support for desktops, laptops, printers and peripherals.
• Strong troubleshooting of Windows OS and end-user applications.
• Familiarity with SCCM/Intune and ITSM ticketing tools is preferred.

Responsibilities

• Provide onsite IT support for desktops, laptops, printers, scanners and peripherals.
• Diagnose and resolve hardware and software issues and perform break-fix activities.
• Troubleshoot Windows OS and end-user applications and perform system imaging/rebuilds.
• Co-ordinate with service desk, infrastructure and app teams for resolutions.
• Maintain asset inventory and ensure SLA-compliant ticket closure.

Skills

Windows administration

Microsoft Office 365

Active Directory

Outlook configuration

Hardware support

Printer support

Software troubleshooting

LAN/Wi-Fi/VPN

SCCM/Intune

ITSM tools

Tools

ServiceNow

Remedy

Job description

HCL Technologies is seeking an onsite IT support technician in Australia to provide hands-on assistance for desktops, laptops, printers, and peripherals, ensuring timely incident resolution and high user satisfaction.

You will diagnose hardware and software issues, implement fixes, manage IT assets, and collaborate with service desk and infrastructure teams. A strong grasp of Windows, MS 365, Active Directory, and basic networking is essential.