Onsite ICT Support Specialist – Microsoft 365 & Security

Omexom; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

VINCI employee share program

Professional development opportunities

Job summary

VINCI Energies, part of the VINCI Group, is hiring an ICT Support Officer based in Laverton North, Victoria. The role supports end users, troubleshoots IT issues, and maintains systems across multiple locations.

On-site responsibilities include configuring devices, supporting Microsoft 365 apps, and contributing to cyber security initiatives. You will work closely with a national IT team, engage in documentation, and participate in continuous improvement projects while delivering exceptional

Qualifications

• Degree qualification in Information Technology, Computer Science, or a related discipline.
• Experience in ICT Support, Service Desk, or IT Support role.
• Experience supporting Microsoft 365 environments (Teams/Outlook/SharePoint).
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Exposure to SharePoint development, Power Apps and Power Automate is highly regarded.
• Knowledge of hardware, operating systems, networking and cyber security principles.
• A proactive attitude with a genuine desire to learn and grow your technical skills.

Responsibilities

• Provide first level ICT support and respond to Service Desk requests.
• Troubleshoot hardware, software, mobile device, and system issues both remotely and onsite.
• Configure, deploy, maintain, and support computers and mobile devices.
• Support Microsoft 365 applications including Teams, Outlook, SharePoint, Word and Excel.
• Assist with the implementation and maintenance of corporate ICT systems and infrastructure.
• Maintain IT hardware and liaise with third party vendors for repairs and support.
• Contribute to ICT projects and system improvement initiatives.
• Create and maintain IT documentation, training materials, and support resources.
• Promote and support cyber security standards and best practices across the business.
• Build strong relationships with users and deliver outstanding customer service.

Skills

IT troubleshooting

Customer service

Communication skills

Team collaboration

Cyber security awareness

Education

Degree qualification in Information Technology

Tools

Microsoft 365

SharePoint

Power Apps

Power Automate

Job description

VINCI Energies, part of the VINCI Group, is hiring an ICT Support Officer based in Laverton North, Victoria. The role supports end users, troubleshoots IT issues, and maintains systems across multiple locations.

On-site responsibilities include configuring devices, supporting Microsoft 365 apps, and contributing to cyber security initiatives. You will work closely with a national IT team, engage in documentation, and participate in continuous improvement projects while delivering exceptional