Onsite Federal Infrastructure Engineer - Canberra NV2

Kinetic IT; Canberra; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Hybrid work options

Health and wellness resources

Employee discounts platform

Discounted gym membership

Mentoring and training

Job summary

Kinetic IT is seeking an Infrastructure Engineer to provide hands-on support across a secure Federal Government environment from our Canberra site. You’ll own escalated incidents, investigate root causes, and coordinate with engineering and vendor teams to restore services quickly.

Work focuses on Microsoft identity, messaging, collaboration, and endpoint services, with monitoring and Linux platforms also involved. Active NV2 clearance is required for this role.

Qualifications

• Australian Citizenship and NV2 security clearance required.
• Experience delivering senior or escalated infrastructure support to end users in distributed or secure environments.
• Broad hands-on capability across Microsoft identity, messaging, collaboration and endpoint services, plus monitoring, security and Linux environments.

Responsibilities

• Own escalated incidents and service requests for end users, providing remote and onsite support.
• Troubleshoot Microsoft infrastructure and workplace services (AD, DNS, Exchange, SharePoint, MECM/SCCM).
• Support endpoint security, vulnerability remediation and cross-platform issues.
• Coordinate with SME engineering teams, vendors and service owners for timely updates and permanent resolutions.
• Document fixes, automate repeatable tasks and identify recurring issues for knowledge management.

Skills

Microsoft identity

Messaging

Collaboration

Endpoint services

Monitoring

Diagnostics

Endpoint security

Vulnerability management

Networking

Server hardware

Linux environments

Tools

Active Directory

Group Policy

Exchange

SharePoint

MECM/SCCM

Job description

Kinetic IT is seeking an Infrastructure Engineer to provide hands-on support across a secure Federal Government environment from our Canberra site. You’ll own escalated incidents, investigate root causes, and coordinate with engineering and vendor teams to restore services quickly.

Work focuses on Microsoft identity, messaging, collaboration, and endpoint services, with monitoring and Linux platforms also involved. Active NV2 clearance is required for this role.