Onsite Defence Helpdesk Supervisor & Admin Lead

Downer Group; Bungendore; On-site; AUD 70,000 - 90,000; Full time

Job summary

Downer Group at HQJOC Bungendore, NSW, is seeking an Administration Supervisor to lead the on-site Helpdesk and administration team. You will coordinate reactive maintenance requests, engage with stakeholders and ensure service outcomes align with KPIs.

The role requires prior supervisory experience in a Helpdesk or service environment, strong planning skills, and the ability to work autonomously in a high-security, on-site setting.

Qualifications

• Previous team leadership or supervisory experience, ideally within a Helpdesk, call centre or service environment.
• Experience managing, coordinating or overseeing administration functions.
• Strong planning and prioritisation skills, with the ability to manage competing tasks and deadlines.
• Confidence working autonomously and making sound decisions with limited direction.
• Strong stakeholder management and customer service skills, with the ability to introduce process improvements and new ideas.

Responsibilities

• Supervise day-to-day Helpdesk activities and support a small local team.
• Coordinate administration and support services across the HQJOC contract.
• Oversee reactive facilities maintenance requests and support timely service delivery.
• Monitor service outcomes and support the achievement of relevant KPIs.
• Build effective stakeholder relationships while delivering a high standard of customer service.

Skills

Team leadership

Helpdesk coordination

Stakeholder engagement

Customer service

Job description

Downer Group at HQJOC Bungendore, NSW, is seeking an Administration Supervisor to lead the on-site Helpdesk and administration team. You will coordinate reactive maintenance requests, engage with stakeholders and ensure service outcomes align with KPIs.

The role requires prior supervisory experience in a Helpdesk or service environment, strong planning skills, and the ability to work autonomously in a high-security, on-site setting.