Onsite Customer Service & Logistics Coordinator

Coca-Cola Europacific Partners; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free drinks onsite

Product allowance

Corporate benefits

Zoo and Merlin Entertainment access

Employee support programs

Job summary

Coca-Cola Europacific Partners (CCEP) is hiring a Customer Service Coordinator for our Heatherton, VIC site. This onsite, six-month contract role involves hands-on support across customer service, dispatch and operations, coordinating resolutions and ensuring smooth deliveries.

You will interact with customers via phone, email, live chat and face-to-face, work with warehouse and logistics teams, and handle collections, cooler swaps and equipment returns while maintaining accurate records and

Qualifications

• Experience in customer service within logistics, warehousing or delivery operations is preferred.
• Strong written and verbal communication skills across diverse customers.
• Proactive, problem-solving mindset with empathy and efficiency.
• Able to work independently while collaborating with operations and customer-facing teams.
• Comfortable navigating multiple systems to update and retrieve customer, delivery and operational information.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, live chat and face-to-face interactions.
• Resolve delivery and service issues efficiently with logistics and dispatch teams to identify solutions.
• Provide real-time delivery updates, manage exceptions and coordinate timely resolutions.
• Support walk-in customers with collections, cooler swaps and equipment returns, ensuring accuracy and a positive experience.
• Maintain accurate records of customer interactions, delivery information and service outcomes.
• Work across multiple systems to retrieve and update customer and operational information.
• Assist with stock verification and cooler handling during customer collections.
• Collaborate with warehouse and dispatch teams to support day-to-day distribution centre operations.
• Maintain compliance with site safety requirements, PPE and operational protocols.
• Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.

Skills

Customer service

Communication

Problem solving

Independent worker

Team collaboration

Tech proficiency

Tools

Microsoft Dynamics

Excel

Teams

Job description

Coca-Cola Europacific Partners (CCEP) is hiring a Customer Service Coordinator for our Heatherton, VIC site. This onsite, six-month contract role involves hands-on support across customer service, dispatch and operations, coordinating resolutions and ensuring smooth deliveries.

You will interact with customers via phone, email, live chat and face-to-face, work with warehouse and logistics teams, and handle collections, cooler swaps and equipment returns while maintaining accurate records and