Onsite Customer Service & Dispatch Coordinator

Coca-Cola; City of Melbourne; On-site; AUD 55,000 - 67,000; Full time

Benefits offered by this job

Free drinks on site

Product allowance

Corporate benefits

Job summary

Coca-Cola Europacific Partners is hiring a Customer Service Coordinator at Heatherton, VIC. This fast-paced, site-based role involves supporting customer interactions across phone, email, live chat and in-person, and collaborating with warehouse, logistics and dispatch teams to keep deliveries running smoothly.

The six-month fixed-term contract is based onsite at our Heatherton site. You will manage real-time updates, resolve issues, coordinate collections and equipment returns, and maintain

Qualifications

• Experience in customer service, ideally within logistics, warehousing or delivery operations.
• Strong written and verbal communication skills.
• Ability to navigate multiple systems to update and retrieve information.
• Proactive, problem-solving mindset with empathy.

Responsibilities

• Respond promptly to customer enquiries via phone, live chat, email and face-to-face.
• Resolve delivery and service issues with logistics and dispatch teams.
• Provide real-time delivery updates and manage exceptions.
• Support walk-in customers with collections and equipment returns.

Job description

Coca-Cola Europacific Partners is hiring a Customer Service Coordinator at Heatherton, VIC. This fast-paced, site-based role involves supporting customer interactions across phone, email, live chat and in-person, and collaborating with warehouse, logistics and dispatch teams to keep deliveries running smoothly.

The six-month fixed-term contract is based onsite at our Heatherton site. You will manage real-time updates, resolve issues, coordinate collections and equipment returns, and maintain