Onsite Customer Service & Logistics Coordinator

Coca-Cola Europacific Partners; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free drinks onsite

Monthly product allowance

Corporate benefits

Zoo passes access

Care Program

Job summary

Coca-Cola Europacific Partners is seeking a Customer Service Coordinator for our Eastern Creek Distribution Centre in NSW. This onsite role involves handling customer inquiries across phone, email, live chat and in-person interactions, coordinating solutions with warehouse and dispatch teams, and ensuring timely resolutions and accurate records.

The position emphasizes a hands-on, fast-paced environment with daily contact across multiple teams and a commitment to safety and service excellence.

Qualifications

• Experience in customer service, ideally within logistics, warehousing or delivery operations.
• Strong written and verbal communication skills.
• Proactive, problem-solving mindset with empathy and efficiency.
• Able to work independently and collaborate with operational teams.
• Strong tech skills and experience using systems such as Microsoft Dynamics, Excel, Teams.
• Ability to navigate multiple systems to update and retrieve information.
• Attention to detail and accuracy in high-volume environment.
• Commitment to workplace safety and compliance.
• Willingness to work onsite Monday to Friday.

Responsibilities

• Respond to customer enquiries via phone, live chat, email and face-to-face interactions.
• Resolve delivery and service issues with logistics/dispatch teams.
• Provide real-time delivery updates and coordinate resolutions.
• Support walk-in customers with collections, cooler swaps and returns.
• Maintain accurate records of interactions, delivery information and outcomes.
• Work across multiple systems to retrieve/update information.
• Assist with stock verification and cooler handling during collections.
• Collaborate with warehouse and dispatch teams for daily operations.
• Maintain PPE use and safety compliance at site.
• Identify opportunities to improve customer service processes.

Skills

Customer service

Communication

Problem solving

Independent work

Team collaboration

Systems navigation

Tools

Microsoft Dynamics

Excel

Microsoft Teams

Job description

Coca-Cola Europacific Partners is seeking a Customer Service Coordinator for our Eastern Creek Distribution Centre in NSW. This onsite role involves handling customer inquiries across phone, email, live chat and in-person interactions, coordinating solutions with warehouse and dispatch teams, and ensuring timely resolutions and accurate records.

The position emphasizes a hands-on, fast-paced environment with daily contact across multiple teams and a commitment to safety and service excellence.