Onsite Customer Service & Dispatch Coordinator

CCEP; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free drinks onsite

Product allowance

Job summary

Coca-Cola Europacific Partners (CCEP) is seeking a Customer Service Coordinator for our Eastern Creek site in NSW. This permanent, full-time role is based on-site at the Distribution Centre, Monday to Friday, with daily interaction across customer service, dispatch and operations to ensure smooth deliveries.

You will handle inquiries via phone, email, live chat and in-person interactions, coordinating with warehouse teams to resolve issues and keep deliveries on track.

Qualifications

• Previous experience in customer service, ideally within logistics, warehousing, distribution or delivery operations.
• Strong written and verbal communication skills with the ability to adapt your approach to different customer needs.
• A proactive, problem-solving mindset and the ability to resolve issues with empathy and efficiency.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, live chat, email and face-to-face interactions.
• Resolve delivery and service issues efficiently, working closely with logistics and dispatch teams to identify and implement solutions.
• Provide customers with real-time delivery updates, manage exceptions and coordinate timely resolutions.
• Support walk-in customers with collections, cooler swaps and equipment returns, ensuring accuracy and a positive customer experience.
• Maintain accurate records of customer interactions, delivery information and service outcomes.
• Work across multiple systems to retrieve and update customer and operational information.
• Assist with operational activities including stock verification and cooler handling during customer collections.
• Work closely with warehouse and dispatch teams to support smooth day-to-day distribution centre operations.
• Maintain compliance with all site safety requirements, including PPE and relevant operational protocols.
• Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.

Skills

Customer service

Logistics

Tools

Microsoft Dynamics

Excel

Teams

Job description

Coca-Cola Europacific Partners (CCEP) is seeking a Customer Service Coordinator for our Eastern Creek site in NSW. This permanent, full-time role is based on-site at the Distribution Centre, Monday to Friday, with daily interaction across customer service, dispatch and operations to ensure smooth deliveries.

You will handle inquiries via phone, email, live chat and in-person interactions, coordinating with warehouse teams to resolve issues and keep deliveries on track.