ONLINE TRAVEL SALES CONSULTANT – DIGITAL SALES & MENTORING

Happy Travels; Byron Bay; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Super

Commissions & Bonuses

Free travel experiences

Travel perks

Job summary

Happy Travels in Byron Bay, NSW is seeking an experienced Travel Sales Consultant – Digital Sales & Mentoring to join our Digital Sales team. You will manage your own lead pipeline and convert enquiries into bookings for Australia, New Zealand, Fiji and beyond.

You’ll mentor other consultants while driving solo sales across digital and phone channels, building itineraries and coordinating flights, tours and accommodations. This role offers commissions, bonuses and travel perks.

Qualifications

• At least one year of relevant travel sales experience.
• Experience in travel sales, consulting or related customer-facing role.
• Strong knowledge of travel products, destinations and itineraries.
• Proven ability to convert inquiries into bookings.
• Strong sales ability with targets.
• Experience managing an individual lead pipeline.
• Confidence using CRM, booking and digital communication systems.
• Excellent follow-up and customer-service skills.
• High attention to detail in bookings and customer info.
• Willingness to mentor peers.

Responsibilities

• Consulting with customers to understand travel needs, interests, budgets and timeframes.
• Recommending destinations, accommodation, tours, transport and other travel products.
• Building tailored travel itineraries based on customer requirements, availability and budget.
• Explaining travel options, inclusions, pricing, booking conditions and requirements.
• Converting enquiries and leads into bookings.
• Managing your own portfolio of customer leads from enquiry to booking.
• Following up quotes, enquiries and customer decisions within timeframes.
• Making and confirming bookings for tours, accommodation, transport and other services.
• Preparing itineraries and booking confirmations and customer documentation.
• Processing and recording customer payments accurately.
• Maintaining CRM and booking systems with customer and booking data.
• Achieving sales, conversion, response-time and customer-service targets.
• Supporting customers with changes and travel arrangements.

Skills

Travel sales

Travel consulting

Sales targets

CRM usage

Communication skills

Attention to detail

Australian work rights

Tools

CRM system

Booking systems

Travel booking tools

Job description

Job Type: Permanent position | Full time position

Job Description

Happy Travels | Byron Bay, NSW Full-Time | Digital Travel Sales $79,500 – $99,500

• Super
• Commissions & Bonuses

SALES

• TRAVEL
• DIGITAL
• BIG ENERGY

Love travel? Know how to sell? Great at turning a conversation into a booking?

Happy Travels is looking for an experienced Travel Sales Consultant – Digital Sales & Mentoring to join our Digital Sales team in Byron Bay. This is a hands-on travel sales role for someone who knows how to understand what a customer wants, build an incredible itinerary and convert enquiries into confirmed bookings. You’ll manage your own customer lead pipeline, consult with travellers across digital and telephone channels and sell accommodation, tours, transport, campervan hire and travel experiences across Australia, New Zealand, Fiji and beyond.

As an experienced member of the team, you’ll also provide practical peer mentoring and sales support to new and existing Travel Consultants, sharing your product knowledge, sales experience and proven techniques. THE ROLE As a Travel Sales Consultant – Digital Sales & Mentoring, you’ll be responsible for:

• Consulting with customers to understand their travel needs, interests, budgets and timeframes
• Recommending destinations, accommodation, tours, transport, campervan hire and other travel products
• Building tailored travel itineraries based on customer requirements, availability and budget
• Explaining travel options, inclusions, pricing, booking conditions and relevant requirements
• Converting customer enquiries and leads into confirmed bookings
• Managing your own portfolio of customer leads from initial enquiry through to booking
• Following up quotes, enquiries and customer decisions within required timeframes
• Making and confirming bookings for tours, accommodation, transport, vehicle hire and other travel services
• Preparing itineraries, booking confirmations and relevant customer documentation
• Processing and accurately recording customer payments
• Maintaining accurate customer, booking and pipeline information within our CRM and booking systems
• Achieving individual sales, conversion, response-time and customer-service expectations
• Supporting customers with booking questions, changes and travel arrangements where required

PEER MENTORING & SALES SUPPORT As an experienced member of the Digital Sales team, you’ll also:

• Provide practical peer mentoring to new and less experienced Travel Consultants
• Share travel-product knowledge, sales techniques and customer consultation skills
• Support consultants with customer qualification, itinerary development, objection handling and converting enquiries into bookings
• Provide practical assistance during customer interactions when required
• Help new starters become familiar with our products, systems, booking processes and customer journey
• Share examples of successful customer conversations and sales techniques
• Contribute practical examples, FAQs, product information and customer talk tracks to team resources
• Identify recurring customer questions or sales challenges and provide feedback to the Digital Sales & Operations Manager
• Participate in team briefings and share relevant travel-product and sales knowledge

This is a Travel Sales Consultant position with a peer mentoring component and does not carry formal people-management, performance-management, target-setting or team-performance accountability. WHO WE’RE LOOKING FOR You’ll ideally bring:

• At least one year of highly relevant travel sales experience
• Demonstrated experience in travel sales, travel consulting or a closely related customer-facing travel role
• Strong knowledge of travel products, destinations, itinerary planning and booking processes
• Proven ability to consult with customers, identify their needs and convert enquiries into bookings
• Strong sales ability and confidence working towards individual sales and conversion targets
• Experience managing an individual customer lead pipeline
• Confidence using CRM, booking and digital customer communication systems
• Strong written and verbal communication skills
• Excellent follow-up and customer-service skills
• High attention to detail and accuracy when managing bookings and customer information
• The ability to share practical knowledge and support less experienced colleagues
• Commercial awareness and a genuine drive to achieve results
• You must have valid Australian work rights.

WHAT’S IN IT FOR YOU? $79,500 – $99,500

• super

Commissions and bonuses – perform well and be rewarded for it

• Free travel experiences and famils – experience the products you’re selling
• Travel perks – exclusive discounts on tours, transport and accommodation
• Sales development – continue building your skills in travel sales, customer conversion and digital sales
• Career progression – opportunities to develop your career within a growing travel business
• International environment – work with travellers and teammates from around the world

Byron Bay location – build your travel career from one of Australia’s most iconic destinations ABOUT HAPPY TRAVELS Happy Travels has been helping travellers explore Australia and beyond since 1998. We create unforgettable travel experiences across Australia, New Zealand, Fiji and beyond – from East Coast adventures and Whitsundays sailing trips to K’gari, campervan journeys, accommodation and complete travel itineraries. We’re a social, energetic and ambitious team that loves travel, but we’re also serious about sales, customer experience and developing great people.

If you’re an experienced travel salesperson who can manage your own customers, close sales and share what you know with the people around you, we’d love to hear from you.

Bring your travel knowledge, sales experience and energy. Let’s see what you’ve got. Benefits:

• Employee discount
• Employee mentoring program
• Referral program
• Work Location: In person – Byron Bay, NSW
• Experience: Travel Consultant: 1 year
• Work Location: In person

Experience:

• Travel Consultant: 1 year

Work Location: In person