Digital Travel Sales Consultant & Mentor

Happy Travels; Byron Bay; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Super

Bonuses

Free travel

Travel discounts

Job summary

Happy Travels in Byron Bay is seeking an experienced Travel Sales Consultant – Digital Sales & Mentoring to drive bookings, mentor peers and manage a personal customer pipeline across Australia and beyond.

You will engage travellers via digital and telephone channels, build tailored itineraries, and convert inquiries into confirmed bookings while supporting junior consultants and sharing product knowledge.

Qualifications

• Minimum 1 year of travel sales experience.
• Experience in travel consulting or related customer-facing role.
• Strong knowledge of travel products and itineraries.
• Proven ability to convert inquiries into bookings.
• CRM, booking and digital communication familiarity.

Responsibilities

• Consult with customers to understand travel needs, interests, budgets and timeframes.
• Recommend destinations, accommodation, tours, transport, campervan hire and other travel products.
• Build tailored travel itineraries based on customer requirements, availability and budget.
• Explain travel options, inclusions, pricing, booking conditions and relevant requirements.
• Convert customer enquiries and leads into confirmed bookings.
• Manage your own portfolio of customer leads from initial enquiry through to booking.
• Follow up quotes, enquiries and customer decisions within required timeframes.
• Make and confirm bookings for tours, accommodation, transport and other travel services.
• Prepare itineraries, booking confirmations and relevant customer documentation.
• Process and accurately record customer payments.
• Maintain accurate customer, booking and pipeline information in CRM.

Skills

Travel sales

CRM usage

Communication skills

Lead management

Customer service

Digital sales

Tools

CRM software

Booking systems

Job description

Happy Travels in Byron Bay is seeking an experienced Travel Sales Consultant – Digital Sales & Mentoring to drive bookings, mentor peers and manage a personal customer pipeline across Australia and beyond.

You will engage travellers via digital and telephone channels, build tailored itineraries, and convert inquiries into confirmed bookings while supporting junior consultants and sharing product knowledge.