Online Customer Support Specialist

Workscene; Sydney; On-site; AUD 52,000 - 64,000; Full time

Job summary

Workscene in Sydney is seeking a Customer Service Representative to be the frontline, handling online inquiries across chat, email and phone. You will resolve concerns, process orders, and help customers feel heard and valued, contributing to a positive brand image.

Experience in online retail and familiarity with e-commerce platforms are preferred. You’ll collaborate with colleagues to refine service strategies, maintain product knowledge, and ensure accurate records while delivering friendly,

Qualifications

• Experience in customer service, preferably online retail.
• Strong written and verbal communication skills.
• Familiarity with e‑commerce systems and practices.

Responsibilities

• Address online inquiries and concerns professionally.
• Process orders, returns, and exchanges accurately.
• Maintain product knowledge for tailored solutions.
• Record and manage customer feedback.
• Collaborate to improve service strategies.
• Handle administrative tasks for CS as required.
• Foster positive relationships to build loyalty.
• Use CS software to track interactions and outcomes.
• Engage with customers via phone, email, and live chat.

Skills

Customer service

Online retail

Digital tools

Written comms

Verbal comms

Problem solving

Tools

CRM software

Live chat

Job description

Workscene in Sydney is seeking a Customer Service Representative to be the frontline, handling online inquiries across chat, email and phone. You will resolve concerns, process orders, and help customers feel heard and valued, contributing to a positive brand image.

Experience in online retail and familiarity with e-commerce platforms are preferred. You’ll collaborate with colleagues to refine service strategies, maintain product knowledge, and ensure accurate records while delivering friendly,