Online Support & Customer Care Specialist

Global Sources; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Christmas World is seeking a Customer Service & Online Support Team Member to assist the online division and respond to store-related enquiries. You will handle calls, emails, and straightforward admin tasks in a busy seasonal environment.

The role emphasises strong communication, problem-solving, and the ability to work well in a team while navigating various internal systems and processes.

Qualifications

• Strong written and verbal communication skills.
• Confident speaking with customers over the phone and via email.
• Good problem-solving skills and can think on their feet.
• Comfortable using computers and navigating internal systems.
• Can multitask and stay organised in a busy environment.

Responsibilities

• Answering incoming phone calls and emails for the online division.
• Responding to general customer enquiries.
• Assisting customers with online orders and enquiries.
• Handling general enquiries relating to stores and store operations.
• Providing a high level of customer service at all times.

Skills

Communication skills

Phone speaking

Problem solving

Multitasking

Team player

Computer literacy

Job description

Christmas World is seeking a Customer Service & Online Support Team Member to assist the online division and respond to store-related enquiries. You will handle calls, emails, and straightforward admin tasks in a busy seasonal environment.

The role emphasises strong communication, problem-solving, and the ability to work well in a team while navigating various internal systems and processes.