Onboarding and Sales Specialist - High St Clinic

High St Group Holdings; Sydney; Hybride; AUD 54 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Career progression

Training in health

Warm leads

Impactful work

Résumé du poste

High St Clinic in Enmore, Sydney is seeking an Onboarding and Sales Specialist to convert warm inbound inquiries into booked consultations and guide patients through treatment pathways. You’ll build rapport, educate on processes, and handle objections with empathy in a role designed to improve patient access to care.

Hybrid work after onboarding with extensive training and a clear progression path in a rapidly growing clinic network.

Qualifications

• Experience in phone-based sales or appointment setting.
• Excellent listening and questioning skills.
• Ability to build rapport quickly over the phone.
• Comfort with CRM systems such as HubSpot.

Responsabilités

• Convert warm inbound enquiries into booked consultations.
• Build rapport quickly over the phone.
• Educate patients on the High St process and treatment pathways.
• Handle objections with confidence and empathy.
• Complete patient intake information for the clinical team.
• Follow up patients who haven't yet booked or need continuing treatment.
• Work with doctors, nurses and pharmacy staff to create an exceptional patient experience.
• Consistently achieve conversion and performance KPIs.

Connaissances

Phone sales

Appointment setting

Healthcare reception

Customer success

Membership sales

Real estate

Finance or insurance

High-performing customer service

Outils

HubSpot

Description du poste

Onboarding and Sales Specialist - High St Clinic

Onboarding and Sales Specialist – High St Clinic

Location: Enmore, Sydney

Salary: Up to $90,000

Full-Time

Help More Patients Access Better Healthcare

High St isn't your typical healthcare company.

We're one of Australia's fastest-growing alternative health clinics, helping thousands of Australians access alternative healthcare through a patient-first, no-BS approach.

We're looking for someone who genuinely enjoys speaking with people, understands how to build trust quickly, and knows how to guide conversations toward a positive outcome.

This isn't cold calling.

Every person you speak with has already made an enquiry and wants to know more. Your role is to understand their situation, answer their questions, remove any uncertainty and confidently guide them through becoming a High St patient.

If you love chatting but hate selling products people don't need, this role is different. You'll be helping patients access treatment that could genuinely improve their quality of life.

What You'll Do

• Convert warm inbound enquiries into booked consultations.

• Build rapport quickly over the phone.

• Educate patients on the High St process and treatment pathways.

• Handle objections with confidence and empathy.

• Complete patient intake information accurately for our clinical team.

• Follow up patients who haven't yet booked or need assistance continuing treatment.

• Work closely with doctors, nurses and pharmacy staff to create an exceptional patient experience.

• Consistently achieve conversion and performance KPIs.

Who We're Looking For

You're someone who naturally connects with people.

You enjoy winning.

You don't need a hard sell because you're confident asking questions, listening properly and guiding conversations.

You'll likely have experience in:

• Phone sales

• Appointment setting

• Healthcare reception

• Customer success

• Membership sales

• Real estate

• Finance or insurance

• High-performing customer service

Experience in healthcare isn't essential.

We can teach alternative healthcare.

We can't teach attitude.

You'll Thrive Here If You

• Love hitting targets and being rewarded for performance.

• Are confident on the phone.

• Learn quickly.

• Stay organised while managing multiple patients.

• Can handle objections professionally.

• Want genuine career progression in a rapidly growing business.

• Believe healthcare should be more accessible.

Experience with HubSpot or CRM systems is advantageous but not required.

What We Offer

• Up to $90,000.

• Warm leads only—no cold calling.

• Genuine career progression into leadership, operations or business development.

• Hybrid work after onboarding.

• Extensive training in alternative health and patient communication.

• A high-performing team that celebrates results.

• The opportunity to help change people's lives every day.

This Role Isn't For Everyone

• Dislike speaking on the phone.

• Prefer repetitive admin work.

• Need constant supervision.

• Aren't motivated by goals or performance.