Onboarding & Adoption Lead - Enterprise SaaS

Sonder; Sydney; Hybrid; AUD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Hybrid working environment

Free Sonder app access with 24/7 care

Paid parental leave (12 weeks Primary,

Parental leave return at 80%

ESOP – share in Sonder’s success

Study leave – 2 days

Dog-friendly office

Volunteer leave – 2 days/year

Zusammenfassung

Sonder is seeking an Onboarding Manager to own how customers go live and adopt our platform, reporting to the Senior Customer Support Operations Manager. You will lead a program focused on premium onboarding and enterprise customers, ensuring activation, adoption and measurable value.

You’ll design end-to-end onboarding plans, manage multiple concurrent projects, oversee technical setup (SSO, API integrations) and partner with Sales to embed onboarding in the contract lifecycle.

Qualifikationen

• 5+ years in a customer-facing onboarding or onboarding leadership role.
• Track record building and scaling onboarding programs for enterprise customers.

Aufgaben

• Design and run a data-driven onboarding program to drive activation and adoption.
• Own end-to-end onboarding plans for multiple concurrent customers, including enterprise.
• Oversee technical setup (SSO, API integrations, data) with cross-functional teams.
• Run sessions and webinars for customer groups from People Leaders to executives.
• Partner with Sales to integrate onboarding into pre/post-sale discussions.
• Track performance and create reusable assets to improve the program.

Kenntnisse

Onboarding leadership

Enterprise onboarding

SaaS

Change management

Stakeholder engagement

Public speaking

Tools

SSO

API integrations

HubSpot

Jobbeschreibung

Sonder is seeking an Onboarding Manager to own how customers go live and adopt our platform, reporting to the Senior Customer Support Operations Manager. You will lead a program focused on premium onboarding and enterprise customers, ensuring activation, adoption and measurable value.

You’ll design end-to-end onboarding plans, manage multiple concurrent projects, oversee technical setup (SSO, API integrations) and partner with Sales to embed onboarding in the contract lifecycle.