On-Site Responsive Maintenance Coordinator – SE Melbourne

BGIS; Melbourne; Vor Ort; AUD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Referral bonus

Flare discounts

Fitness passport

Employee assistance program

Volunteer days

Internal mobility

WORK180 endorsed

Top 101 Workplace

Zusammenfassung

BGIS is seeking a Responsive Coordinator to manage triage, scheduling and allocation of responsive maintenance across a South-East Melbourne residential portfolio. This is a permanent full-time, on-site role reporting to the Responsive Maintenance Manager and coordinating with tenants, subcontractors and operations teams to keep work orders moving.

You will excel in a fast-paced environment with strong communication and data accuracy, using WorkBuddy to update records and drive KPIs.

Qualifikationen

• Experience in customer service, administration or coordination.
• Experience managing busy workloads and competing priorities.
• Experience preparing records and correspondence.
• Strong communication and customer service skills.
• Strong organisation and time management skills.
• Attention to detail and data accuracy.
• Practical problem-solving skills.
• Proficiency in Microsoft Office and business systems.
• Year 12 completion or equivalent.
• Full working rights in Australia.

Aufgaben

• Coordinate the triage, scheduling and allocation of responsive maintenance work orders.
• Book tenant appointments and keep tenants updated.
• Follow up outstanding jobs to support timely completion.
• Allocate subcontractors based on capacity, performance and value for money.
• Keep accurate work order records and updates in WorkBuddy.
• Support subcontractors and help resolve service issues.
• Respond to tenant, client and stakeholder enquiries.
• Raise risks and overdue work orders with the team.
• Prepare operational reports to support KPIs.
• Contribute ideas that improve efficiency and customer experience.

Kenntnisse

Customer service

Administration

Coordination

Communication

Time management

Attention to detail

Problem solving

MS Office

Work rights Australia

Ausbildung

Year 12 completion or equivalent

Business Administration qualification

Customer Service qualification

Jobbeschreibung

BGIS is seeking a Responsive Coordinator to manage triage, scheduling and allocation of responsive maintenance across a South-East Melbourne residential portfolio. This is a permanent full-time, on-site role reporting to the Responsive Maintenance Manager and coordinating with tenants, subcontractors and operations teams to keep work orders moving.

You will excel in a fast-paced environment with strong communication and data accuracy, using WorkBuddy to update records and drive KPIs.