On-Site Luxury Member Retention Team Lead

Acquire Intelligence; Adelaide; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

On-site role

Job summary

Acquire Intelligence is seeking a Team Leader, Member Retention to lead a small, high-profile team at luxury wellness clubs on Chapel Street, South Yarra. You will spend regular time on site, coach two retention specialists, and work closely with the client’s Head of Retention to deliver white-glove service and insights.

You will be the face of the program, make calls, coach the team, and ensure impeccable member experiences with accurate reporting and discretion.

Qualifications

• At least three years in luxury hospitality, wellness or a private members club.
• A luxury hospitality instinct for how top-tier members want to be treated.
• Coaching skill and the ability to give direct, constructive feedback.
• Presence and composure on the phone and in person, polished written communication and accurate reporting.
• Discretion with sensitive member and health information.
• The right to work in Australia, and consent to background and reference checks.

Responsibilities

• Lead two Member Retention Specialists and work directly with the client’s Head of Retention.
• Spend regular time on site at the clubs and be the face of the program.
• Make calls yourself and coach the team to deliver excellent member experiences.
• Provide insights and reporting that the club values.

Skills

Team leadership

Coaching

Communication

Reporting

Discretion

Phone presence

Job description

Acquire Intelligence is seeking a Team Leader, Member Retention to lead a small, high-profile team at luxury wellness clubs on Chapel Street, South Yarra. You will spend regular time on site, coach two retention specialists, and work closely with the client’s Head of Retention to deliver white-glove service and insights.

You will be the face of the program, make calls, coach the team, and ensure impeccable member experiences with accurate reporting and discretion.