Luxury Member Experience Team Leader

Acquire Intelligence; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Super

Full time

On-site work at clubs

Job summary

Acquire Intelligence is seeking a Team Leader to drive a luxury member experience across on-site club properties in Melbourne. You will lead two Member Experience Specialists, coach the team, and partner with the Head of Retention to deliver white-glove service.

You will spend regular time on site at the clubs, manage calls, provide reporting, and ensure discreet handling of member information. The role is full-time, 38 hours weekly, with shifts 11:00 to 19:00 and a base on Chapel Street, South

Qualifications

• Minimum three years in luxury hospitality, wellness or private members club.
• Experience leading or supervising a team for at least one year.
• Luxury service instinct with a focus on high-touch member care.
• Strong coaching, feedback and reporting capabilities.

Responsibilities

• Lead two Member Experience Specialists and report to Head of Retention.
• Make calls, coach the team, and deliver white-glove service to members.
• Spend regular time on site at clubs and provide insights and reporting.

Skills

Team Leadership

Coaching

Communication

Presence

Discretion

Job description

Acquire Intelligence is seeking a Team Leader to drive a luxury member experience across on-site club properties in Melbourne. You will lead two Member Experience Specialists, coach the team, and partner with the Head of Retention to deliver white-glove service.

You will spend regular time on site at the clubs, manage calls, provide reporting, and ensure discreet handling of member information. The role is full-time, 38 hours weekly, with shifts 11:00 to 19:00 and a base on Chapel Street, South