On-Site IT Field Technician — Travel to Schools

Xenontech; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Vehicle allowance

Job summary

Xenontech is seeking a Field Technician to provide reliable first-level IT support at assigned schools across Sydney. You’ll troubleshoot hardware and software, keep accurate records, and communicate with school staff, while traveling between sites as required.

The role emphasizes professional maturity, technical competency, and proactive communication, with a strong focus on service consistency and school satisfaction.

Qualifications

• Certificate III in IT or higher.
• Driver's licence and full-time access to a reliable car.
• 1–2 years of technical field experience preferred.
• Strong verbal and written communication.
• Comfortable working independently and managing multiple tasks in a day.
• Attention to detail, especially with documentation.
• Bonus points: experience in education sector or Jamf/Microsoft Intune/Google Admin Console.

Responsibilities

• Deliver on-site technical support across hardware/software issues per Scope of Works.
• Complete EoV forms, log tickets, and maintain accurate handover sheets.
• Communicate clearly and proactively with internal teams and schools.
• Submit reports, timesheets, and feedback promptly.
• Maintain professionalism; punctuality, uniform standards, presentation, and respectful communication on-site.
• Follow workplace safety practices and report incidents or hazards.
• Handle basic inventory tasks, asset tagging, and register updates.
• Escalate complex or high-priority issues as needed.
• Build trust with schools through quality service and consistent follow-through.
• Mentor junior or trainee techs where applicable.
• Contribute to client satisfaction and service consistency to support retention goals.

Skills

Strong verbal communication

Written communication

Independent worker

Time management

Documentation accuracy

Education

Certificate III in IT

Tools

Jamf School/Jamf Pro

Microsoft Intune

Google Admin Console

Job description

Xenontech is seeking a Field Technician to provide reliable first-level IT support at assigned schools across Sydney. You’ll troubleshoot hardware and software, keep accurate records, and communicate with school staff, while traveling between sites as required.

The role emphasizes professional maturity, technical competency, and proactive communication, with a strong focus on service consistency and school satisfaction.