On-Site Front Office & Reservations Specialist

Create Careers; Shire of Mansfield; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

On-site accommodation

Staff discounts across hotel services

Dynamic role with variety

Job summary

Arlberg Hotel in Mt Buller is seeking a Front Office- Receptionist / Reservations on-site to coordinate guest bookings, communications and operational support across reception, reservations and administration. The role involves handling inquiries, processing payments and supporting events during busy periods.

A dynamic, hands-on attitude and a willingness to assist across departments are essential. You will be the central contact for guests and staff, ensuring smooth day-to-day operations in a

Qualifications

• Minimum 5 years of experience in reception, reservations or administration within accommodation, hotel, resort or hospitality settings (excludes purely office roles).
• Strong proficiency with RMS to manage bookings and guest information.
• Experience using Xero for administrative tasks and invoicing is desirable.
• Experience supporting events, group bookings or hospitality sales will be highly regarded, not mandatory.

Responsibilities

• Manage individual and group accommodation bookings through RMS.
• Prepare and issue accommodation quotes, booking confirmations and documentation.
• Follow up quotes, inquiries and sales opportunities to maximise conversion rates.
• Handle guest enquiries via phone, email, online channels and booking platforms.
• Coordinate guest check-ins and check-outs for a seamless experience.
• Review daily arrivals/departures and maintain accurate reservation details.
• Prepare registration cards, welcome letters and arrival documentation.
• Communicate pre-arrival information including hotel services and dining options.
• Process guest payments, deposits and balances accurately.

Skills

Hospitality experience

Customer service

Organisational skills

Communication

Team collaboration

Tools

RMS

Xero

Job description

Arlberg Hotel in Mt Buller is seeking a Front Office- Receptionist / Reservations on-site to coordinate guest bookings, communications and operational support across reception, reservations and administration. The role involves handling inquiries, processing payments and supporting events during busy periods.

A dynamic, hands-on attitude and a willingness to assist across departments are essential. You will be the central contact for guests and staff, ensuring smooth day-to-day operations in a