Acting Housekeeping Manager/ Senior Housekeeping Supervisor

Mt Buller - Buller Ski Lifts; Australia; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free season lift pass

Free ski lessons (group)

Subsidised staff accommodation

Reduced summer rent

Staff discounts

Job summary

Mt Buller - Buller Ski Lifts is seeking an Acting Housekeeping Manager / Senior Housekeeping Supervisor for a fixed term full-time contract. This live-in mountain role covers peak winter and summer operations, overseeing housekeeping across accommodation, staff housing, offices and facilities.

The role involves running a large winter team, recruitment, training, and ensuring high cleanliness standards, with potential progression to management from October.

Qualifications

• Previous housekeeping or cleaning leadership experience preferred.
• Full Australian drivers license with full rights.
• Customer service experience, preferably in hospitality.
• Ability to learn quickly in a fast-paced guest-facing role.
• Ability to lift, pull and push heavy objects as required.

Responsibilities

• Supervise a team up to 40 in peak winter; 3–4 in off-peak.
• Recruit, interview, onboard and train team members.
• Provide day-to-day coaching and feedback to staff.
• Inspect rooms, apartments, and public areas for standards.
• Coordinate rosters, stock control and seasonal cleans.

Skills

Housekeeping management

Team leadership

Staff scheduling

Recruitment & training

Job description

Location

Mt Buller

Department

Hotel Operations

Type

Year Round

Description

We are seeking a motivated and proactive Acting Housekeeping Manager / Senior Housekeeping Supervisor to join our team on a fixed term/full time contract.

This is a live-in position, and the successful applicant will be required to reside on the mountain. With potential to move into a management role from October.

The Buller Housekeeping Team maintain a number of accommodation houses, and private apartments, as well as general public cleaning of all venues, staff accommodation houses, offices and buildings utilised by Buller Ski Lifts.

About the Role

This is a hands-on and highly versatile position that varies significantly between peak winter season and quieter summer periods.

• Winter (Peak Season): Fast-paced environment, supporting a large team and high guest turnover
• Summer (Off-Peak): Smaller team, more independent work, with a focus on deep cleaning, maintenance, and operational preparation

You will need to be adaptable, organised, and confident supporting both team leadership and operational delivery across changing seasonal demands.

Key Responsibilities

• Supervise a team of up to 40 staff during winter, and a smaller team (approx. 3 - 4 staff) during off-peak periods
• Conduct recruitment, interviewing, onboarding, and training of team members
• Provide day-to-day guidance, coaching, and feedback to team members
• Visit public areas and apartments across the mountain to inspect work and ensure it meets required standards
• Promote clear communication and a positive team environment

Operations & Coordination

• Prepare and oversee staff rosters
• Monitor stock control, ordering, and inventory processes
• Coordinate seasonal shutdown and reopening cleans of staff accommodations
• Communicate with Hotel Manager, Apartments Coordinator & Front office Manager to support smooth day-to-day operations
• Report maintenance issues and ensure compliance with operational standards
• Perform general housekeeping and public area cleaning, including:
  • Vacuuming, mopping, and deep cleaning
  • Bed making and linen changes
  • Cleaning bathrooms, kitchens, and shared spaces
• Inspect rooms and public areas prior to guest arrival
• Maintain cleanliness across guest accommodation, staff housing, offices, and resort facilities
• Follow safe handling procedures for cleaning chemicals and equipment
• Undertake physically demanding tasks as required

We’re looking for people with:

• Prior cleaning and/or housekeeping experience – preferred
• Full drivers licence with full rights in Australia
• Customer service experience, preferably in a hotel or related field - preferred
• Ability to learn quickly and work in fast paced position with guest interaction - required
• Ability to lift, pull, and push moderate to heavy amount of weight - required
• Able to stand for long periods of time in excess of 4 hours without sitting - required
• Able to reach, balance, crouch, stoop and bend frequently throughout the day – required
• Honest, trustworthy and reliable - required
• Flexibility to work early and/or late shifts is essential - required
• Must live on Mountain during winter and summer
• Must be willing to be on call

** Please note this role requires for the successful applicant to live on Mount Buller.
We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us.

**NOT ACCEPTING WORKING HOLIDAY VISA HOLDERS

Benefits of Working with Us

• Free of Charge Season Lift Pass - allows you to ski or snowboard all season long!
• Free of Charge group Ski and Snowboard Class Lessons (subject to availability)
• Subsidized staff accommodation available to those over 18 years of age

Summer: Reduced Rent rate (approximately $50 per week)

• 10% Discount on Ski and Snowboard Private Lessons
• 20% Discount on Full Retail and Rentals at our 10 stores
• 20% Discount on Food and Beverage at over 11 Outlets
• Free staff transport from the Mountain to Mansfield and back (8 runs each way, every day over winter)
• Free staff car parking at the base of the mountain (Mirrimbah)