Multisite Customer Experience Specialist

Cumberland City Council; Sydney; On-site; AUD 74,000 - 91,000; Full time

Benefits offered by this job

Flexible work from home opportunities

Training and professional development

Leave entitlements and health benefits

Health Insurance discounts

Wellbeing programs

Fitness Passport program

Employee Assistance Program

Job summary

Cumberland City Council is seeking a dynamic Customer Experience Officer to join the Customer Experience team. You will provide high quality front-line service across multiple sites and touchpoints, processing applications and requests for service, issuing certificates, and handling cashiering.

The role requires strong communication, flexibility for rostered shifts, and the ability to support staff across counters, call centres and online channels.

Qualifications

• Proven experience delivering excellent customer service across multiple contact channels.
• Strong written and oral communication and interpersonal skills.
• Highly developed organisational and time management skills.
• Demonstrated ability to monitor work volumes and report trends.
• Experience with administering a Customer Relationship Management System.

Responsibilities

• Provide front line customer service to external and internal customers by telephone, in person, writing and online.
• Process applications and requests for service and production of certificates.
• Cashiering and end of day reconciliation.
• Lead staff across counter, call centre, and electronic customer service during rosters.

Skills

Customer service

Communication skills

Time management

Conflict resolution

Report writing

Education

Tertiary qualifications

Tools

CRM system

Job description

Cumberland City Council is seeking a dynamic Customer Experience Officer to join the Customer Experience team. You will provide high quality front-line service across multiple sites and touchpoints, processing applications and requests for service, issuing certificates, and handling cashiering.

The role requires strong communication, flexibility for rostered shifts, and the ability to support staff across counters, call centres and online channels.